ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.02/5
Chance of future purchase:
3.53/5
Shipping & packaging:
4.15/5
Customer service:
4.19/5
Return/Replacement policy:
4.69/5
Featured Review


Verified
5/5

2013-04-10

"Excellent service as always. I go to them for any firewall or upgrades needed. Highly recommended."


Verified
5/5

2013-04-05

"A truly great distributor, with superb online service on their website! They were available online immediately via chat, and excellent in guiding me to the perfect product for my clients needs. In addition, their prices were better than any wholesaler, and the FREE 2-day shipping is awesome!

You simply can't go wrong shopping at Firewalls.com. Great job guys!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-04-04

"I had a great experience with Firewalls.com. I scoured the web for the best prices and the most help. Their online support (Phil) was very helpful and answered a number of questions before I decided to purchase from their site. Firewalls.com ultimately had the best service and best price. A bonus was that they provide 30 days of free access to great tutorial videos to help set up the firewall after it arrived. They were very helpful resources. Even with overnight shipping, the price was still better than anywhere else on the web."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2013-04-03

"Very bad service. No contact and its takes to lang for a answer. I bought a license but there s some problem with the activation. So i had wait 24 hours before activation because i had the account of mysonicwall.com not any more. I said please cancel the order, I will buy a Cisco ASA its take to long. So I havent any contact more from firewalls for return the license !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-04-01

"Very fast service and the price advertised was the price paid unlike some other sites offering the same product which then added taxes etc. Very helpful videos and emails on how to activate product. I would thoroughly recommend them to anyone seeking a firewall and set-up advice. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-28

"Firewalls.com has the absolute best prices around, even beating the price I get from my account manager at a major supply site. Additionally, the promos they have (I received a month of video training) are outstanding."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-28

"I was impressed with the selection and the speed in which i got my order delivered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2013-03-26

"I requested a refund on a product and was told I could not get a refund. I would have to discuss the refund with the manufacturer. Firewalls.com said they would have the manufacturer(Sonicwall) get in touch with me, butnot luck yet, I even left two messages with firewall.com and no one has called me back. Looks like I got the shaft on a $1500.00 order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-21

"The process was as smooth as anyone could ask. The product is functioning great and I am very happy with the services provided."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-20

"Very timely and courteous, the technician was extremely knowledgeable and the setup took less than an hour.
Very satisfied
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-10

"Shipping was prompt and communication was good. I will buy here again for firewall-related gear. The extra email with links to helpful resources was a nice touch."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-01

"The firewalls.com salesman was quite helpful and very knowledgeable about the SonicWALL appliance that I was buying. All of my questions were answered satisfactorily and promptly using there online chat feature. Delivery was a quick free 2-day option.

They also offer online videos that help with setting up the firewall. The promotion at the time I bought included 1 month access to their video library; the only downer is that it is $50 / month after the free month.

It was quite a good experience and I ordered a follow-on product from them as well.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-02-27

"Product as described. Quick to ship. Will recommend and buy from again. Thanks."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-02-20

"Great site. Quick shipping, good prices, and excellent resources."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-02-19

"I've worked as a network admin for 13+ years. The last couple of years have been using SonicWall. I have found firewalls.com to be an invaluable resource for my sonicwall questions. Their pricing is also better than other places I've found. I also love the ability to chat online to ask questions. Most of all the training videos are an invaluable resource. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A