"I love this site. Great selection and great prices. The quality may not be what you're used to but it's still very good."
"Jeannie was very helpful and solve my problem very quick."
"First I'm not getting paid nor do I only buy glasses from these guys, but I promised a honest review for a $1 pair, I'm def loving this new style, I took a chance on them but the very first pair I bought for properly and I don't like going out, you can return them if you are not satisfied within 30 days, what's to loose. If you have your prescription for your glasses but are tired of getting wallet-raped by the optician try firmoo They always have rad deals. Code 1usd for first pair 1$ maybe plus shipping.
Code d4a2b for half off any order These frames are very light weight. Http://bit.ly/freetrialforfirmoo #firmoo #firstpairforadollarcampaign
"
"Customer service is great. "
"Prices were in budget and quality is worth it. The customer service was very helpful by answering any questions I had. To top it off, my glasses came on the earliest day stated, I only waited 6 days."
"Irish was very helpful when I needed to change my prescription. The only problem was that the customer service was a little hard to reach so it took time to get in contact before the processing begins, and they took charge for changing the prescription."
"Pedí unas gafas de sol graduadas y otras normales, y en ambos casos me han venido con las patillas muy deformadas. No puedo ponérmelas, porque se me caen constantemente. Una absoluta decepción..."
“Hi Tamara, sorry to know that you can not wear the eyeglasses. Your exclusive representative will contact and help you soon via email. Firmoo offers 30-day exchange/return and 3-month warranty policy. If there is any problem with the glasses, we will help you return/exchange. You can also log in your account center to apply for the exchange&return. Here is our policy: https://www.firmoo.com/help-p-73.shtml.”
"You made me feel like a vip. Very thankful for your service. "
"After my first purchase which was sent by mistake I was very disappointed, but the technical team knew how to help me and they sent me a code with free shipping. I gave them another chance and I do not regret it, the new glasses arrived with my recipe and they are beautiful !! I'm in love!"
"Ordered 2 pairs. 1 frame didn’t fit right so I requested an exchange. The service rep was incredibly helpful and followed up with me several times to make sure the exchange went through fine. They gave me a full credit towards a new pair of glasses, not requesting the others be sent back. Very simple.
I’m very happy with the glasses and the service was excellent. "
"I messed up a prescription and I emailed them, they stopped the order and fixed It for me! How great! Great service and such kind people."
"I had a few queries that Firmoo were quick to answer and solve for me, would recommend!"
"The product and customer service is excellent. Its worth it with its price and quality. Definitely a 5 star."
"- Quality glasses
- Great prices
- Fast shipping
- Excellent customer service!
- No difficulty with FULL refunds or exchanges!
- Very impressed by Firmoo. :D"
"My experience purchasing at Firmoo was very good. The frames were good quality and the problem I had were properly sorted out and customer service was excellent. I definitely recommend shopping with them. You have nothing to lose."
A rep from Firmoo, Firmoo, has responded:
“Thanks for your feedback, which is very important for us to improve. At present, you can submit a change/cancel requests in your Firmoo account center within 24 hours after placing your order. 24 hours later you can only contact us to change/cancel. For eyeglasses are customized products and cannot be recycled, once the eyeglasses have been processed, we do charge $4.95 canceling fee. Hope you can understand. If you have any other suggestion, feel free to tell us. We will try our best to offer you better shopping experience. ”