"I have been buying from Fishpond for a few years and I am always delighted with my purchase. It is a great company and I know that I am going to receive my order in exceptionally good condition. I recommend my friends to purchase from them."

"I have been buying from Fishpond for years. They always deliver the goods. My purchases arrive in a very reasonable time, given that I live 50klms outside a regional Qld town, and they have always been carefully packed or wrapped. Fishpond prices are also very reasonable - much cheaper than retail prices. Have always found what I was looking for. Very happy customer!"

"I have read a lot of negative feedback concerning Fishpond and I'd like to say that in the 3-4 years that I have been using them I have never had a problem, things arrive when they should etc and I don't have any reason to shop at other sites...very happy overall"

"I bought goods and they were delivered here, i was then hit with an invoice for customs duty and a charge from the postal service which added 50% to the price of the goods. this was early april.
I contacted fishpond and told them i am not paying the amount and they will be returned to them by the post office.
I contacted them on several occasions and was told that i would get the refund as soon as they receive the goods.
It is now 20th may 2015 and i haven't had a refund.
contacted the post office and they informed me that the goods were returned to fishpond on 18th april 2015, a month ago.
i have emailed fishpond customer services to see where we are unto and have received no reply.
They still have my money!!!!
No replies or email.

Update: received a reply today that they are going to refund me my money. Strange they reply after i leave a review!! will update when they do refund

dear fishpond
my Order Number #9613280
I haven't received it yet, my card details have changed since the purchase and i updated straight away. it says on the site my refund has been paid back but as yet they haven't. the card number ends in 2012
Thanks for your reply.

As expected, i sent the details and once again no reply. Thats why they don't have a number to phone. Still received no refund

I have emailed you 3 times today and received no replies to any of them. And still no refund!

Finally had a reply via email, this time they have refunded to a card that no longer exists. I was pretty open in my emails that this card no longer exists as it was compromised the reply i got is this

"Hi Matthew,

We can confirm that we received the returned item and a successful refund was processed to your credit card on 21/05/2015.

Our system was created in such a way that the credit card details can't be changed/updated after the order was marked as shipped.

Kind regards
Juanita

Customer Services Team
Fishpond.com"

what is the point of having a facility to update your details (that don't really update your details??"
Still no reply to my last email and still no refund as it doesn't really exist anywhere!

What Is the point. They paid it into an account that is in dispute despite repeated emails telling them where it should go to!

still no reply after 2 days, they are bot going to rectify this.
i feel that customer service means nothing to them."

"I have purchased 3 books to date (All free delivery) and all 3 arrived within the expected delivery time, with suitable packaging to avoid any damage to the books. The price compared to other websites is almost always cheaper, and the free delivery is a bonus. Would recommend this site."

"I always get cool things from fishpond from other countries at the best prices and free shipping thats always fast (2-3 weeks), considering that i live in Australia and the products come from US & Uk"

"Fishpond was Fantastic because my package arrived 2 days before Christmas when it was told and it was gift wrapped so it saved us time. The book was undamaged and the message was great. I would definitely recommend this to someone. Thankyou Fishpond!"

"Will never buy off fishpond again their customer service is shocking - I ordered something and pay pal had the wrong address despite me putting the correct address on the order page. I have never received what I ordered yet the 65 dollars has never been refunded when asking about this they told me "it's my fault" .... I'm surprised they have a business "

"I had purchased a book for a friend and quickly realized it would not arrive in time. I emailed customer care who said I was able to refund purchases that had not been dispatched.
I immediately processed a refund and when confirmation was received it was for 20% less than purchase price.
I was informed this was due to a re-stocking fee however:
1. A re-stocking fee is not listed anywhere on the site
2. The order had not been dispatched.
Customer care is now ignoring my emails!
Not happy - Order #75413371"

"ordered hermes cosmetics - was supposed to get 10 bottles of same thing - got four bottles of different stuff - fishpond only offers for me to send it back to Australia at my expense to get right stuff hoping that I will give it up - obviously bogus organization - do not trust them. "

"Fishpond is such a bad business for sellers and buyers.
I bought from them and received a fake textbook. The book had a bad quality colour cover and inside were just photocopies. I could not believe it.
I obviously complained but they did not care. They just answered that their suppliers were all legit!
I also used Fishpond to sell some of my books. All were in good conditions and some were even brand new. I used what they called Smartsell and it was a huge mistake. I had to wait over a month to see my books finally listed and then this is the worst bit... Fishpond sold my books for a couple of dollars. $4/$5 when I paid sometime near $50/$70 for a book. Do not use this business. They just do not care enough as long as they are making their commission."

"Never again. Ordered two books and they never arrived. Emailed them repeatedly and no response. Will never buy from this lot again."

"Ordered 2 items, however 1 item received was falsely advertised ("pack of 9" when it was only 1 item). Returned both items, received confirmation, advised refund would be in my account "within a few days".

3 weeks later and NO REFUND. Have emailled twice, and NO RESPONSE."

"Order never arrived, although refunded after complaint.

Unable to ask them *any* question *before* sales."

"terrible, still waiting after 3 months for my product to arrive with no recourse except apply for a refund!!"