"I bought a replacement iPad Air screen. The item they sent was not working, They did not provide a shipping label for returns. I sent it back at my own expense. Once they received it, they refused exchange or refund stating that the item is not working because of a connector problem. Of course! They sent a defective used item in the first place."
"They are not trust worthy. Please don't waste your money buying from FIXEZ. I am not the only person facing this kind of treatment from FIXEZ.
They sent me faulty part in the first place. Replacement RMA process is a fraud and they do not follow the return policy mentioned in website. They say return manager's decision is final and item can't be replaced.
order # 10562824
Display flex cable will not cause damage to LCD. "
"I had to replace the internal power supply from my PS5, and the new one I bought in this site, it's perfect cause it works awesome. I've been using it for a few weeks and I couldn't be more satisfied about it!"
"I needed a new part to fix my nintendo, I bought it in this site, and was completely low priced and now I have my console working like brand new!"
"I needed to get a new screen for my Samsung Galaxy S10, and the one I got in this store has an amazing quality, works absolutely perfect in my phone. Definitely going to purchase in this store again!"
"I needed to fix my phone by replacing the home button, so in order to save cash, I decided to purchase the replacement online and since I had the tools, replacing the part by myself. The new part I got in this store works amazing, and also for my surprise, the price was absolutely convenient. I had a great purchase experience buying here. "
"I purchased a service pack for a new display and frame for a Samsung S10+. The service pack is part number 2-SA-4686. That parts page lists items that Fixez recommends to purchase for this repair. Turns out the pre-cut adhesive that is recommended (5-SA-4434) is for the front glass to be reattached to the frame. However, this item IS the front panel already attached to the frame. To make this repair you ONLY remove the back glass. Therefore, Fixez should be recommending the back panel adhesive (5-SA-4425) for this particular repair with this service pack. I called customer service and spoke to a representative that pulled up the web pages and blamed it on me. All I wanted was a replacement for the incorrect recommendation. She still blamed me and I responded by saying, "you guys are supposed to be the experts. I have never repaired a phone before and I accepted your recommendation for this repair"... she then hung up on me. I redialed and found that she had blocked my number. I then went back on the Fixez website and attempted to login and found that she ALSO disabled my customer account. Fixez will not own up to their inaccurate recommendation and then cut me off from having the ability to contact customer support. The most ridiculous detail about this problem is the fact that this is concerning a $2.55 item. They are willing to risk poor reviews and public complaints over a two and a half dollar item. Besides all of that the incorrect adhesive strip is missing the bottom line of adhesive. It is not exactly the same as the photo. I would love to upload some photos, but my phone is in need of repair. As mentioned I wanted a replacement, but I have already found the correct adhesive elsewhere. So, now I would like to receive a refund but customer service has blocked me from contacting them."
"I had to replace the charging port from my Galaxy S21, the new one works perfect, and since I fix it by myself, I saved a lot of cash. Excellent deal"
"the new screen for my phone that I got here was absolutely affordable to purchase and also, what's really great, it's that it works wonderful. Excellent products and prices."
"My phone needed a screen replacement asap, it was absolutely broken, the new one I got in this store, works absolutely fantastic, and the quality it's amazing!"
"I needed to get a new screen for my phone, works amazing and the price was absolutely convenient. I absolutely recommend this store"
"The new screen I bought for my Iphone XR, works perfect, the quality it's amazing and the price was really good. This have been an awesome deal!"
"Every time that I need to fix any of my devices, I go straight to this store, they offer the best prices and the greatest products"
"I was able to fix my PS4 thanks to the great replacement that I got in this store, works absolutely perfect and the price was lower than I expected to pay"
"I had to replace the battery from my Iphone SE, the new one works amazing, and in this store I also got a tool kit, that had everything that I needed to successfully fix my phone. I recommend this store and the products that they offer"