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Verified
2/5

2016-11-07

Slow Communication, poorly constructed product

"I work for a smartphone repair shop and we're no strangers to repairing phones. I had ordered an S7 screen assembly with the frame and small parts because a customer's S7 had damage to the entire frame. Buying it with a frame and small parts speeds up the repair. The screen arrives and the home button is flopping out loosely, like it is only being held in by the cable. The metal rim on the button is bent, and it sticks up about 1 mm higher than the glass. It feels sloppy. Phones are usually time-sensitive repairs, and I tried calling the company as soon as we'd seen the problem. No answer. Call the wholesale line. No answer. At 3:30 PM (maybe 2:30 PM in their time zone). I use the "Live Chat" feature on their site and write out the predicament, hoping for a quick answer. After about 5 minutes, it times out and says there are no operators available, leave a detailed message. And I re-write the entire thing, send it off. It's now been a full day, no response.

The S7 home button is difficult to remove with the cabling adhered to the frame. We bought it in the frame for a reason - it's efficient. To remove the screen and try to correct the button would likely result in the screen being damaged, and then the entire warranty is probably out the window. But I can't get in touch with anyone to ask so... I will be ordering a replacement elsewhere. I have a customer breathing down my neck, rightfully so, and I don't have any answers to give them when a vendor won't answer their phones or live chat. Our company can't rely on a vendor that doesn't communicate.
"

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Verified
1/5

2018-06-01

Does not stand behind product quality

"I purchased a replacement glass back for my S8 phone. Literally, without any stress (and certainly no dropping of the phone), it developed multiple cracks along the length of the phone, as well as in the corners. All within the space of 2-3 months after installing. When I contacted the company to see what they could do, they stated they could do nothing, as their warranty is only for 30 days, and doesn't cover damage. I will not be buying from them again. "

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Verified
1/5

2018-05-27

Ordered overnight shipping and the product was 5 days late.

"Ordered overnight shipping for a product on a Thursday, didn't arrive until the following Tuesday and I paid $25 extra for it. DO NOT USE"

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Verified
5/5

2018-05-27

The follow up and communication from the staff is excellent!

"THANKS SO MUCH. I will be using them again in the very near future!!! product was as described and was wrapped professionally and even came with the little plastic tool to get the screen out. "


Verified
5/5

2018-05-27

Nothing wrong with it at all

"Price was excellent. Great quality and worked well.! Will be buying more items in the future."


Verified
5/5

2018-05-26

the instructional tape on Youtube was very helpful

"Ever since I fixed my phone screen, It felt just like when I got it brand new phone, works excellent. BETTER THAN EVER!!

"


Verified
5/5

2018-05-26

My primary supplier

"Ordered new part for iPhone 6, I am satisfied and would gladly consider Fixez.com again and would refer them to my friends."


Verified
1/5

2018-05-25

Bad products, worse service

"I ordered a replacement screen for my HTC M9 from Fixez because they are supposedly based in the US and i wouldn't have to wait three weeks to get it. The screen and toolkit arrived within the week but there were no instructions. The site sent me to a youtube channel but I found the video lacking and surfed for better tutorials. After 3 hours i had finally installed the screen only to find out that they had sent me a bad part- the LCD connection was faulty. I have tired to contact them several times and they do not respond and I'm out $40. DO NOT USE THIS COMPANY unless you want to waste your time and brick your phone."

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Verified
5/5

2018-05-25

he product is the best replacement for a smartphones.

"FAST SHIPPING & EASY PAYMENT. Is very fast shipping and the payment simple.

"


Verified
5/5

2018-05-25

They are a great company and a huge help to the repair business

"As a customer for the last 5 years, I've enjoyed Fixez's service. I was very pleased! FIXEZ customer support is awesome! They answer the phone right away and the guys are very polite and very responsive, something that is very hard to find these days!"


Verified
5/5

2018-05-25

I was able to fix my wife's phone within an hour

"Would definitely purchase parts from them again. Easy to follow instructions allowed me to install quickly and easily."


Verified
5/5

2018-05-21

The item descriptions are spot on and I received everything I expected.

"Great customer service with speedy delivery. WILL DEFINITELY SHOP HERE AGAIN.

"


Verified
5/5

2018-05-20

This was a smooth transaction with a fast delivery.

"Item that was received was perfect!"


Verified
5/5

2018-05-20

QUALITY PRODUCTS

"Not only did the screen arrive in a short amount of time, once it was assembled on, the screen was absolutely perfect, I had my phone for a while so I forgot how nice and bright it was suppose to look. Plus! They gave a box for me to put the old screen to send back where I could receive $10 back. "


Verified
5/5

2018-05-19

FIXEZ FIXED ME AGAIN!

"Got what I ordered on time. Parts always arrive fast and as described. I know that I can fix up any device with the mass quantities of parts and walk through videos! Thanks Fixez!"