"Took 30 min before someone helped me. I was picking up an online order and nobody was on the counter to help me. I waited 30min for the sales person to get off the phone before I was helped. To make the matter worse they can’t even find my online order parts. It was just a simple oil filter. Took another 10 min to figure out my order. Will not come here again. "
"wonderful experience, bu i believe the location should not be hidden towards the back. put it somewhere in the lobby, maybe?"
"Online order , pickup the next day .. quick and easy , fair price .. thank you "
"The buying experience was exceptional and easy. The advisors also helped me to choose the correct parts.
Thanks for the great service!"
"Got my parts on time and fit my car just as factory original. Quality part and peace of mind for another 100k miles. Also come with good discount during labor day is a no brainer bargain. "
"I first went to look and order on Parts Toyota Website and noticed that a closer option was Fletcher Jones. I usually shop at West Coast Toyota because they were the closest. Had a few glitches with the Toyota Parts Website. That’s another story in itself. But when I called and talked to Jonathan he took care of my order and made everything right. I was even wondering how I was going to get the heavy parts to my truck. Jonathan was one step ahead of me when I walked in and said I have a cart for you to push the parts to your car. I even asked if I could personally come in and order the parts there instead of dealing with the website, he said no problem I can take care of the process if you would like. All I can say is that you don’t see many people with customer service skills. Jonathan has those qualities. I will be back again. "
"All the staff at the Service Dept was excellent."
"My experience was wonderful "
"Jonathan promptly kept me updated despite their system being down. Received a phone call once my parts order was ready for pickup. Thank you Jonathan!"
"Johnathon was amazing. I ordered online and numbers were not correct. Johnathon looked up the parts by the vin number, and came up with the right merchandise! I appreciate him going the extra mile!"