"There was a couple issues that were handled very quickly. One issue being that the download code sent to me was already used, but I gave them a call and within the next 15 or 20 minutes. Very quick and professional service."

"I was older some softwear from Florida Music Company and they did a very good job."

"The product I ordered came on time and I am extremely excited about it. Everything was how it was described and it was a great value!"

"I bought a digital download. I got it within a few minutes with a full explanation of how to download and register it. Customer service is excellent."

"I recently made my first purchase of a software product from Florida Music Co. They were running a month long special, and the price was cheaper than anyone else I could find. I downloaded the software and everything worked great. A few days later I received a call from a Florida Music Co. representative (Hi Julie), and she stated that one of their competitors was offering the same software for less than what I paid. Florida Music Co. worked out a deal with the software vendor and offered a free of charge add-on pack of “my choice” for my software to rectify the situation. Absolutely Incredible! WHO ELSE DOES THAT?!

New lifelong customer,
Rich B.
"

"i was surprised to see some negative reviews here. i looked at there site and took a look at there 100% positive feedback on eBay before i ordered i also contacted the manufacturer of the product i wanted and they suggested floridamusicco.com so i bought and it was great.
so what gives here is it just a moan line for mad hatters
who didn't actually by anything."

"I usually buy from florida music's ebay store (where they have a great feedback score) but decided to buy my maya 44 usb directly from their website this time. As usual, the service was great, I received my item within a couple of days and I could'nt be happier with it."

"Never Receive My item, took a lot of time to complain and get my refund. People, if you don't care about time, go ahead and buy things from them. They assume you have more than 24 hours a day."

"I have shopped on numerous occasions from this store and find them to be extremely knowledgeable in the field of music technology. Their customer service is excellent and they update you by email throughout the buying process and usually ship the same day. I run a successful studio and I will continue to go to Florida Music for all my music software needs ."

"I ordered a EWI USB wind synth from this company. The item showed in stock. The next day, I received a note that the item was backordered and would arrive in stock in two days and be shipped immediately. I asked if they could upgrade the shipping since the item was a gift. They offered three day. But, then, on the following day, they said that they wouldn't be getting the item FOR ANOTHER WEEK and, because of the margin on the item, could no longer offer three day shipping. I canceled the order. AND, THE ITEM STILL SHOWS AS IN STOCK ON THEIR WEBSITE!"

"I ordered cable tester from here. It arrived and didn't work. When I asked to return it, I had to pay for return shipping even after they found out it was busted. They failed to communicate with me after I asked if they had received the tester. Finally, they sent it to me after saying they forgot. Stay away!"

"I placed an order for an audio interface with Florida Music Company, attracted to their low prices, and the next day the order was listed as "In Shipping". 2 days later, the status had not changed and I had received no tracking number, so I called them and received no response. Nor did I the next day. 5 days after I placed the order, the order status was updated to "Backordered", and I called them and was able to cancel my order."

"Order an academic copy of Cubase SX 3; often academic purchases can be tricky due to requirements of providing proof of student status. The vendor picked up the phone right away and had easy access to the fax machine, so that when he needed to ask me to refax my identification there was a minimum of fuss. Product was in stock and sent via UPS Second Day Air.

This has been my only experience with this vendor but there's likely to be more if all their transactions were this straightforward."