"I ordered flowers for my Daughters Birthday. It was a fruit basket with flowers. The did not arrive on her birthday as promised but two days later. When I first called they told me it would not get delivered because of a mistake. They said they would up-grade and include a letter of apology. She received flowers in a vase no fruit basket to be found. No letter of apology. Now they will not e-mail me back. Do not buy here its a rip off."
"BEWARE:DO NOT USE THIS COMPANY!!! (lower Delivery Express, Wesley Barry Flowers, American Floral Delivery, and Flowers - Nationwide.)
I was fooled by the save $20 ad and the slashed prices. What I saw on the website and ordered is not what was delivered,the size fails horribly in comparison! "Same day" means next day delivery. The arrangement was smaller than the standard size not the "upgraded" deluxe size I ordered. What is the purpose of advertising an upgrade? You end up paying more money is all. I got no response to my emails and when calling the ***-***-****; I got disconnected by someone and finally when I got a hold of someone I was placed on a long hold while they searched for my email. Very dissatisfied! They ended up offering me a $40.00 store credit, but I would still have to pay for delivery. I will NEVER do business with them again!"
"Be very cautious.
This on-line company goes by a few names: Flower Delivery Express, Wesley Barry Flowers, American Floral Delivery, and Flowers - Nationwide.
Ordered for Valentines Day: A floral arrangement consisting of One Dozen Long Stem Roses arranged in a glass vase by a local florist and delivered by same local florist.
Spoke to Sean Powell (supervisor cust service rep) prior to writing this review. Sean refused to refund the order amount. He provided the following quote when I asked to speak to his boss: "My boss is the owner who pays me to take your call, and he will not speak with you". After a lengthy discuss this company refused to do the right thing for their customers.
1.Flowers shipped via fed ex from Michigan (not a local florist as advertised on the web site.)
2.Flowers were not pre-arranged. Flowers were shipped separate from vase in a box.
3.Flowers were wilted, dead with multiple bulbs disconnected from stems. They were also frozen.
4.Flowers shipped were not long stem premium roses (just standard roses)
5.Vase shipped was oversized and too large for amount of flowers shipped."
"I ordered flowers, candy, and a stuffed animal for my mother for Valentines Day. While ordering it showed 39.99 for flowers and 9.99 for animal and 9.99 for chocolates... after paying the charges showed 59.99 for flowers and several additional surcharges and fees the total was over 80.00 when originally should have been around 70.00 tops... then i anxiously waited for my mom to receive her present the next morning as per delivery agreement...they were delivered at 7pm and she received a small chocolate no stuffed animal and the flowers were smashed half a dozen 1 wilted pink rose 3 white carnations and 2 idk what you would call it...and a bush of leaves the arrangement was not even pretty just all thrown in a jar not what i would call a vase, NOTHING COMPARED TO THE HUGS AND KISSES BOUQUET WITH RED ROSES that i originally ordered...I could not get a hold of customer service for days...I have contacted BBB and will not stop, not only for myself, but every other person who has posted on this site as well... I sent screen shots and pictures and all information to BBB if nothing else maybe it will be enough to shut down this Michigan company and save many more people in the future.. this is by far the worst company I have ever dealt with online... QUALITY, CUSTOMER SERVICE, PRICING ALL RATES A 0 in my book...If i could rate negative stars i would because even poor is better than what this overall experience was in every aspect of the company. "
"This is one SHADY crooked company. Not only did the flowers I ordered not arrive when promised, but NO ONE called me to tell me they weren't sent! The order has been cancelled, but I have not recieved any refund! And good luck trying to get a hold of their customer service! When you call their 888 or 800 numbers, it is ALWAYS disconnected. Reporting this company to the BBB asap."
"Flower Delivery Express advertises same day delivery. An order was placed prior to the deadline for same day delivery and my credit card was charged. I later find out flowers were delivered two days late. Attempts to contact customer service were unsatisfactory and I was offered a coupon off additional purchases (the same coupon available online after making a purchase!). "