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Floweria.com

1 reviews
1.00 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-02-25

"I know this is generally a techie website, but the powers that be told me I could warn you all of www.floweria.com - an online flower retailer. They offered competitive pricing, a nice website, and good deals. They also assured me I would be able to get Valentine's Day delivery. First of all, they charged me IMMEDIATELY when I placed my order (a month in advance of Valentine's Day). This was unsettling. Then, I noticed that I had two separate charges. The first - 50.94 - for the actual flowers. The second - 12.51 - was for a "Saturday shipping adjustment." IMO, after you are charged once, even if the company made a mistake - they are obligated to inform you and ask permission to either charge again, or cancel the order. Well, V-day came, and NO FLOWERS. And NOW THEIR PHONES ARE DISCONNECTED AND E-MAILS GO UNANSWERED! Buyer beware. I did manage to get a call through once, and after arguing with the lady for some time, she said she would credit my account. This never happened. The e-mails that actually did get answered at the very beginning of all this were rude, and implied I was a liar and thief. They also claim that it was delivered at 10:15am, but I was home all day long. FedEx even told me that the retailer messed up and gave me a personal number to reach them at (which also goes unanswered). I am in the process of disputing the charges with my Visa account. Be very cautious of these scammers. Use 1800flowers.com instead - much better service!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
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