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Verified
5/5

2006-04-01

"I called Fluance on a Monday morning and customer service answered all my questions. Monday night I placed my order online and received my package on Friday from Canada (I am located on the SE coast). I would purchase from them again and probably will. I was satisfied with thier customer service and quality of product. "

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
N/A
Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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5/5

2003-03-08

"When i first heard of this company i was skeptical. Great features for an even greater price. I was in the speaker market looking for quality home theater speakers at a very low price and was about to buy some tiny cheap paper cone speaker package when i stumbled accross Fluance speakers. I found the speakers on Ebay and went to thier website to find out more. The list of features was amazing. Bi-wired, gold plated 5way binding postcomes standard on almost all thier speakers. After extensive research i found very little in the way of reviews but what i did find was all good.
I purchased a speaker package from them and im very happy with them very nice highs and mids bass is a tad weak but iv yet to hook up a powered subwoofer, of course that is essential for a 5.1 theater system.
While i wont say they are better the $6000 B&W THX systems, I am very assured that this was THE BEST speaker package for the money.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability