"Really nice team, accommodated my request to change mattress thickness from 6 inches to 5 inches and got back to me within 30 minutes. Awesome product too, I’ve never slept so well. Like, seriously."
"Very kind and knowledgeable customer service. Very high quality foam for my dining chairs. Very happy customer! Thank you."
"I now have the best mattress I have ever slept on. I look forward to going back to sleep when I wake up haha! Excellent customer service, excellent quality, and excellent experience! Thank you FoamOnline."
"I received my foam yesterday and I am soooo happy with it. Thank you so much! I also wanted to thank you all for the time and effort you put in helping me find the perfect foam for my dog’s new bed. You were all so kind and knowledgeable."
"One of the most straightforward websites I have ever used. I needed to replace some circular chair seats for my kitchen and right on the homepage was a cylinder shape to get my foam cut. I put in my dimensions and the whole process was super easy. My cylinder foam arrived in under 3 weeks and was cut exactly how I needed it. Super happy and will come back in the future."
"We have been using them forever they're the best."
"Fortunately, I called customer service and they were so kind as to have answered all my questions. If you're looking to buy a foam mattress you'll find the lowest price here with free shipping."
"I needed foam for some cushions i was upholstering. Never having done this, I had some questions about density and dimensions for my project. The info. and tips I was given were right on as I had a finished product that was perfect!
Great prices and wonderful customer service!
Thanks!!!"
"I called to check on the status of order and spoke with the rudest man I have ever encountered. It was obvious he was having a bad day right from the start of the conversation. When I asked for a tracking number, I was told he didn't have one. When I pressed him for it, he got so worked up and told me never to call him again and then he hung up on me. I was pleasant but firm in wanting to know when to expect the order I placed 2 weeks ago and he got bent out of shape! After hanging up on me, he called back to ask me what I meant by rude??? Strange encounter. Not sure what to expect once the order arrives, assuming it does. Proceed with caution is my recommendation."
"I called in and the suggested foam type for my bay window was right on. Great customer service, the High Density foam was exactly as described and arrived on time via UPS. I highly recommend foamonline.com for all your foam needs."
"I ordered a piece of foam that was 90 in. long. When we got it, it was 2 pieces glued together and was very noticeable. This foam was going to be used for a trade show display therefore we did not want to see a cut down the foam. I called and with some arguing I was told they would make another piece at no charge. A day later I got a call that the piece does not come in 90 in. length and that they would not be replacing foam and would not be crediting me either. I explained that no where on their site does it say that they might need to glue pieces together to get a certain length. They would not budge and just said they were going to incorporate that soon on their website for future orders but I do not see it still anywhere on their site. So if ordering long pieces BEWARE! Ended up ordering it from another site that was actually much cheaper."
"Item just as described, fast shipping, no isssues. Very pleased with transaction! Would do business with FoamOnline.com again. Thank You very very much!!!!!"
"Unfortunately, FoamOnline.com is the worst online vendor that I've dealt with in some time. Readers can check my other reviews on this website to see that negative reviews are only given when a company truly deserves one. To outline the problems I had with them rather than go into details, note the following things that occured with my order from FoamOnline.com:
- horrible customer service
- no communication with customer unless you contact them demanding information
- very slow order processing, with no updates regarding any delays
- no communication to say an order has shipped unless you contact them demanding it
- no tracking information is provided unless you contact them demanding it
- partial orders get shipped without providing any details regarding the remainder of the order
- orders cancelled by phone and by email eventually get processed and shipped out anyway
- website indicates 5 to 10 business days for processing/shipping - mine was more than a month
Perspective buyers, you have been warned. I can guarantee that I will not be purchasing from FoamOnline ever again. All that said, their products seem to be okay."