"Español:
Son unos engañadores / mentirosos.
Dicen que si una compra no te llega en un plazo "X" llamémosle te devuelven el dinero o reenvían la compra.
El tema es que hice una compra y en la oficina de correo Argentina fue robado el paquete y no llego nunca al destino Uruguay. Les avise RMA y me dieron un pequeño % del dinero y que debía esperar unos 45 días y me devolvían el resto. Cosa que paso el tiempo y NO devolvieron el resto del dinero (53.47 dólares), dejo de responder o cuando lo hizo me dice que el resto cuando recuperen el paquete ellos, recordemos que fue ROBADO, ellos le reclaman al correo HK Post y tienen fácil solución, a mi no me dan ninguna y el tiempo sigue pasando.
NO lo recomiendo al sitio, se hacen los desentendidos y no ayudan en nada cuando hay un problema.
Muy mal empresa y poco seria.
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Ingles:
They are deceivers / liars.
They say that if a purchase does not reach you in time "X" called back you the money or forwarded the purchase.
The issue is that I made a purchase and the package was stolen in Argentina post office and not never reached the destination Uruguay. RMA alert them and gave me a small % of the money and that I should wait about 45 days and returned me the rest. Which step the time and returned the rest of the money (53.47 dollars), stopped responding or when did it tells me that the rest when they recover the package should remember that it was stolen, they claim to HK Post mail and have easy solution, I do not give me any and time is still happening.
Do not recommend to the site, the uncommitted are made and will not help anything when there is a problem.
"
"They're scammers regarding shipping. you pay more to get it fast send and keep the money without getting it shipped fast, just slow arrives without paying anything more in shipping. The quality of products "Chinese"
I will not buy in this shop. Some are better than this and faster on shipping when you pay."
"I pay 2 tablet PC (384$) Oct 08 2012.
My parcels not received so far and not tracked any post-tracker systems.
The situation is the same as that LetsGoBuffalo.
Stay away from them!!!
PS. FocalPrice.com is very bad reseller for russian community 4PDA.RU."
"MISERABLE EXPERIENCE dealing with this FocalPrice company. Paid alot of extra money to have our purchase delivered extra fast, however the delivery process is instead EXTRA SLOW. Instead of a 3-4 days, it has now been 3 weeks! And FocalPrice is refusing to refund the Fast Delivery Charges too! This company cannot be trusted. Additionally, FocalPrice has continued to feed us false information about our purchase and its whereabouts, and they continue to LIE about when it will be delivered. Also they have been cheating our friend who also ordered from them 3 weeks ago and has not even received a receipt or any tracking information! BEWARE ! !
"
"é uma otima loja para fazer compras e vender a preços bem barato um dos melhores preços do mundo e entrega bastante rapido indico a loja a todos os vendedores do mundo."
"Easy and intuitive interface to work with the site.
There is a lack of filters to select the products (especially phones, tablets).
Support responds quickly and efficiently.
Was very pleased and would recommend to others."
"1. Very good service and support.
2. Good quality products.
3. Many interesting gadgets.
4. VERY CHEAP!!!"
"I ordered for $852,71 USD in September 2011, after over more than 50 e-mails I still haven't received anything. Today I received a e-mail where they told me that they can't help me. So I paid almost $900 USD for nothing!
So watch out for focalprice!!!!!!"
"Stay away from them! The company does seem to work in an unethical manner. They claim everything is in stock, and then they mark things as shipped almost immediately. I am sure they do this since then we cannot cancel our order, and therefore getting refunded is quite impossible. Then the shipping excuses begin. Over 2 weeks now, and no sign of anything actually getting shipped. I rolled the dice on this company, and it came up snake-eyes. Next stop is PayPal to see if I can get my money back. Stay away from them!
Updated:
I am not too sure what happened with this order from start to finish. It may be an issue with actual shipping, but nonetheless, not too happy the order took over 3 weeks to arrive. When I sent an email to customer service 2 weeks in, I received a rather useless email stating what I already knew. I also received an email from another customer service rep once I initially submitted the bad review on this site (at least they pay attention to the reviews).
My package did finally arrive. Hard to know when it was shipped, but when the tracking information was changed soon after it first shipped, I knew I was in for a long wait. It does seem like it got held up in a post office in Hong Kong, but still not happy it took over 3 weeks to get the delivery.
Here is the process:
1. Order placed on Nov. 14
2. Email claims order shipped on the Nov. 15
3. Email on Nov. 22 stating that "Considering the shipping is too slow recently, we decided to change the shipping method of your order xxxxxxxxxx to HK post with tracking number yyyyyyyyyyyyyy. We have finished the resorting and sent your order on Nov 19th."
4. As of Dec. 1, had not left HK post
5. Finally arrived in US on Dec. 6
6. Delivered on Dec 6
I'll try to stay away from overseas sales, since sometimes things just take too long to arrive"
"Great!!! Really Great!!!
Good service, fast delivery, high quality/"
"I received one of the items cracked and Focalprice inmediately re-send the product. I am really satisfied with the customer service department of this web page. The other products are incredible."
"FocalPrice delivers products at excellent prices. Cases that cost $20+ are affordable here on FocalPrice. A very good place to shop online."
"Unfortunately I am disappointed with Focalprice since buying a tablet (sku: CE0076X) in the month of August, which didn't work ok, and spending my money on sending the same article by the RMA today I still have not the tablet. I had to postpone this gift the first time and I'm thingking I will have not it for Christmas. I'm thinking very seriously to close my user account. It's a shame I have to do this after so many purchases."
"The search engine is not the best, sometimes having to tweak searches to find what you're looking for. It's not the cheapest, but on the other hand, great daily deals and unusually good customer service."
"I haven't done too many purchase from them, but for now it's being great to deal with. Support in overall is good, but sometimes the description of their items is a bit difficult to understand and/or lacks some information."