"FP is normal chinese internet-shop with great list of products. A quality of products is some good or excellent. But I have trouble with refund of not received order. I'm lost my time (more than 6 month) and I lost my clients. But it one of more than 50 orders. In short words - FP is normal."
"Ordered a Pipo UP-U1 tablet PC from them. The price was lowest on the market. Tablet arrived without any issues."
"Horrible store. For more than 50 days, I can not get my tablet pc. Focalprice Send invalid track numbers that do not appear on the websites of postal services."
"YWF66W-Silicone Band LCD Digital Wrist Watch (White) ,YWF25W-ASTINA Women's Round Dail Stainless Steel Strap Analog Watch (White). A good watch,the order was received very quickly,compared with other ,FocalPrice pleases with the good service buyers.Good shop,shall be ordered in the future."
"Bonjour, la reception des objets est conforme à la commande. Le délai pour la france est de 15 jours ouvrés.A cause de la douane..."
"Shop cheating pokupateley.Tri times changed the tracking number, but nowhere it is not tracked. Do not buy in the store ever."
"Still waiting for my order for 45 days! Disgusting store! Will discourage friends to buy something there! Do not advise anyone to deal with this store! "
"For a long time was ordered 27.10.2012. Brought 18.12.2012 everything is in order and work))) I should have their criticized."
"Very friendly and helpful customer service, who helped me a lot to choose the very item I really need, will buy again. "
"After ordering a few items from focal price on November 2nd, I contacted them on November 6th asking when item would be shipped this is the response i got,
"Dear steviegvan,
Thanks for your message and sorry for the troubles.
After checking our system, the order is not shipped out. I am sorry I find there’s stock shortage for some items.
Right now, system shows that it will be restocked within 7 days. So, would you please wait for 5-7 days? Should 7 days later, your order is still not shipped; please contact us and we’ll assist you further. But if you do not want wait, we can give you refund.
For your second question, it may need 7-15 working days for the order sent to Canada.
Should you have any other questions, please do not hesitate to contact us.
Kind regards
Miao.Wang"
The next day they sent me a china post tracking number saying it shipped, so i tried tracking from November 6th. On November 12th i received this email
"Dear Customer,
To assure you can receive your order in time, we have changed the shipping agent for you. Here is the new order tracking information for your reference:
Order Information:
Order ID:FPTN246305PA
New Tracking Number:10631466
New Tracking WebSite: https://www.globalmail.dhl.com/web/portal-asia/traceit
You could check your account for updates. Sorry for any inconvenience caused!
Note: It takes 4-5 days for Post Office to post the online tracking information. Please check it 5 days later. Sorry for any inconvenience caused! FocalPrice.Com
Focal price customer service team
Best Price, Free Shipping! "
After many days of trying to track i sent another email to focal price saying that i couldn't track, first they told me that DHL was upgrading there system then on the 22nd i receive this email.
"Dear steviegvan,
After checking our system, we found your order FPTN246305PA was reshipped out on Nov.22 and with tracking No. RA679732638CN since the DHL airmail was return.
It takes 7-10 days for the tracking information to be updated online. Please track your order a few days later on the following website: http://www.17track.net/IndexEn.html.
Normally, it takes 7-15 working days (not include the weekends) for an order to be delivered to your address via airmail.
Should you have not received your order until Jan.5th, please do not hesitate to contact us and we'll assist you further.
Kind regards,
Miao.Wang"
I now wish just for a refund as i cant wait till January 5th for a item i ordered November 6th. This is the response i get,
"Dear steviegvan,
Tks for your message.
We are truly sorry for the troubles, but I can't control the objective factors, we can also understand your feeling as a customer at this moment, it is upset to wait for a thing for a long time, we are same feeling as you, we always want give our customers a wonderful shopping experience, so, we are trying to use all kinds of the shipping method to speed up the shipping time, but during this special period, may I ask you kindly share us a few more days?
Kind regards
Miao.Wang"
I will be contacting my credit card company in the next few days if my tracking number still cant be tracked. this is a joke. I will never order again from focalprice."
"terrible shop. waiting for the tablet for almost 40 days and no information when I have it povitya. support requests to wait and nothing nemogut solve. do not advise anyone to buy it."
"never go here, worst place ever order never arrived yet, almost a month, order number comes up invalis, tracking number invalid. It feels like a scam company to me. Prices are low, but it does not matter when you never get the product."
"Fraud Company.Please be aware of them. we purchase 11 items and after waiting month and half they send only three items. cheap quality products,do not waste your money not even penny.no phone lines working. cheap,cheap cheap shameless company"
"They never provide you the right information regarding the shipping and when it gets shipped. Asking about your order will be answered with alot of typical excuses: "Please wait a few more days", thank you for your kind understanding and so on. I'm waiting since 08/23/2012!
Focal Price offers low prices, but I wanna receive my orders! I WILL NEVER BUY FROM THIS COMPANY AGAIN !!!!!"
"i bought one screen protector for my tab : it arrives damaged
i bought 2 mp4 : one is not working because i can't charge the battery
Focalprice do not want to refund me or change it ! !!
I cant find my order in the website, they have erased it
NEWS
Local price refund me after reading this rewiew : amazing no?
Be careful !
"