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Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2005-11-24

"I've ordered a number of telephoto lenses from this reseller and have been very happy with the quality and speed of delivery. One lens had a mechanical problem and they quickly and painlessly replaced it. I'm very happy with them and will order yet again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-22

"This was my first time to buy a digital camera. They answered all my questions and did not try to sell me extras. Prices were great including a variety of packages of just what I needed at the same great price. Fast shipping with tracking. I would do it again. Thanks "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
1/5

2005-11-21

"Never received the product. Never got a return phone call. Never got a return from email. As of November 21 never got a refund for the product."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

srk
Verified
5/5

2005-11-18

"Have now purchased a flash and lens from them and both experiences have been perfect. Ordered and received items within 4-5 days. Very reasonable shipping charges. Wouldn't hesitate to use again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

dxf
Verified
5/5

2005-11-15

"I ordered a Nikon Coolpix S3 from them, and everything has been fine. I want to thank them for the great service and the wonderful support they provided, booth over the phone and by E-mail.
They are the best, and believe me, I am from oversea, but they worked with me to make the transaction painless and very smooth.
I reccomend this store, and for sure I will continue to shop trough them in the future.
Thank you again.
Daniele (Rome - Italy)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-13

"I've used them repeatedly over the last two or three years and have never been disappointed. Once orders are placed, they are basically boxed and shipped within the hour (or so it seems) and you receive them as fast as UPS can deliver.

Everything has always been exactly as specified on their website - with one little exception: One of my orders was for a US model lens. A day after ordering it, I received an email apologizing that the US lens was not in store but that a Grey Import was available. I was given basically three options: Cancel the order, wait for the US model to be restocked, accept the Grey Import. I decided to accept the Grey Import because digitalfotoclub included a 5 year international warranty and a set of three filters in their offer. I found this to be satisfactory and received my lens shortly afterwards.

I have found digitalfotoclub to be the only true alternative to that other big online camera store located in NYC. They are simply fantastic.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is trustworthy

Verified
5/5

2005-11-12

"Wow,this is the place. They really get it done. I think they keep a UPS truck outside as the orders really do show up on time or earlier. I would buy from them again and tell my friends too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support

Verified
1/5

2005-11-12

"Internet order did not work properly. Order for watch didnt go through, but they put the hold on my Credit card for the price of the watch. I called to order it by phone and they wanted to hit card again. Very rude customer service. Customer service was not available during the hours they were supposed to be. they are associated somehow with Digital Phot Discount Club who also seem just as clueless. Ended up getting the same watch from local JC Penny for 25.00 less and 100% less headache. Be very cautious if doing business with these fools."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2005-11-12

"I was unable to make an online purchase for unknown reasons. When I made a telephone order teh ordering process was easy but information the order taker had did not always match the on line infomation. The order was delivered in a timely manner and was complete. All in all the experience was good and I will order from Focus Camera again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-11-11

"Purchased Canon 410A and accessories, great price
Recieved product in three days. Would buy from again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-11-11

"Very satisfied with the service from this vendor. All aspects of transactions were professional and without any pressure to buy more than what was ordered. "

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Is easy to do business with
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Is trustworthy

Verified
5/5

2005-11-09

"In search of a second Fuji S3 camera, I found digitalphotoclub.com to have a really good price, basically, a too good to be true price, but I called anyway.
I was leery, I had been recently burned by another store on what was promised to be a USA model, but was not.
I reached a sales rep named Ken, seemed like a nice honest guy, and was honest and up front with me. At no time did he try to sell me anything I did not want. When he asked me about extended warranty and I explained that I had great business insurance that covered that stuff, he stopped the sales pitch on it right away.
When Ken and I were both in doubt to the actual contents of the box (to prove USA version), he called down to the stock room and had them open and verify contents. It was in fact the USA model and I placed the order, second day air.
And, 2 days later, there it was, I opened the box, and YES, it was the USA model!
My hats off to digitalphotoclub.com, Ken, and the unnamed guy in the stock room! I look forward to future orders to these people!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
Resolving problems
N/A
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
N/A
Web site being easy to use
N/A
Speed of web site
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Verified
5/5

2005-11-09

"If you are reading these reviews because you are concerned that this is just another NYC high-pressure bait-and-switch mail-order shop,..then worry no more. I ordered a SLR body only, no accessories, at likely the lowest price on the web. I asked for 2nd day delivery. They shipped it that day, and I had my camera as expected, no hassles, no phone calls trying to supersize my order. Brand new USA warranty goods. Unbelieveable...but they executed exactly in line with their rating which is well deserved. Shop with confidence. I was highly impressed and will go to these guys first when it's time to buy a zoom lens. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
5/5

2005-11-08

"i bought a sigma 70-300 lens from this store, and i was very satisfied! the lens are great!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
5/5

2005-11-08

"What could be better - great price, ordered on line (late on a Friday, so the order was confirmed Monday), cheap shipping, and the order arrived exactly 1 week after the order was confirmed. New box, great condition. Very very satisfied. I would definitely order from this store again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site