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1/5

2002-10-16

"This had to be the worst company I have ever done business with in my whole life. There was absolutly no way to get in contact with anyone at this place. I ended up having to call my credit card company and tell them I will not pay the charges because I have not gotten the product and no matter how many times I sent emails or called to cancel the order no one got back to me! 2 months later and I have yet to get an email saying "Your order has been cancelled"."

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Overall product shipping and delivery process
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Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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1/5

2002-10-13

"Do not order from these guys. Their customer service sucks and they never ship your product. I ordered a hard drive from them and still have not received it yet. I sent 12 emails and only received one response.

Avoid these guys like the plague.
"

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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-10-12

"They suck. Charged my credit card, never sent the hard drive, never responded to any voice mail messages or answered the phone. Had to get money back through credit card companies."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-10-11

"I ordered a 120 GB Hard Drive. I paid extra for the 3 Day Fed Ex. It's now 5 Days later and no goods delivered. The bad part is that there's NO CONTACT with them whatsoever. My e-mails are not responded to and thier voice mail box is full, probably with customers complaining & looking for their stuff!"

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Overall product shipping and delivery process

1/5

2002-10-10

"I bought a ibm 80 gig hard drive from these theves about three weeks ago and still not received it yet.
I tried to cancel my order but there email DAEMON is full..
DON'T make the same mistake I did..
I'm warning you........
"

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Overall product shipping and delivery process

1/5

2002-10-09

"PLEASE ! PLEASE ! Do not buy from these
crooks! Ordered 9/9/02 19" Monitor, next
day received e-mail notice (will ship in
2 to 3 days). RIGHT! It is 10/9/02 and
have been lied to 5 times. Was told that
it was shipped, IN route, It's on back order
so I canceled order, and was told that I
would receive a credit next day, RIGHT! Call
2 days later No answer! No credit no nothing!
I HAVE FILED COMPLAINT WITH CALIFORNIAS STATES
ATTORNEY AND WITH A POSSIBLE CLASS ACTION
LAWSUIT, Anyone interested?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-10-08

"I hate these guys, never ever do business with them. I complained that my product hadn't been sent, and they decided to cancel my order, after two weeks in limbo.
"

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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-10-04

"Do not purchase anything from these guys. My experience was pretty much the same as the other posts: ordered 2 hard drives, received an email, waited 2 weeks, called and told it would ship the next day, received another email of back ordering, called and left a message, cancelled order and changed my credit card number. They are not worth your (or my) time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2002-09-26

"Below was posted 9/26/02 - I now receive my Credit Card bill to discover that the BILLED ME for parts that we had NEVER RECEIVED. Not only are they extremely dishonest, they are apparently fraudulently processing payments.

-------Original Message-----
I purchased an item on 09/05/02. Immediate received an order confirmation e-mail stating "Will ship in 2-3 days". I allow 2 weeks to pass, as I was out of the office for one of those weeks.

I called and left a few messages with no response. I finally received a response to a short, direct e-mail where I quoted their own shipping policy. The next day I received a ship notification from UPS. I waited until the approximate ship date from UPS had passed and called UPS to discover that the package hadn't even been picked up yet.

I called the office and was shocked to have an actual person answer the phone. I explained the situation and was put on hold, off and on, for a total of 15 minutes. By this time I was completely offended by the lax, unprofessional attitude of this company.

The "customer service rep" then actually tried to lie to me by saying the freight had already shipped. Too late, I had already called UPS. She claimed it could take 2 days to show up on the system, but since I am the shipping manager and purchasing manager, I knew that was a bogus excuse and that my order hadn't even been placed.

I just cancelled the order. She claimed that I would have to refuse the package because it was en route, but no package has materialized.

In short DO NOT PURCHASE from this company unless you don't mind waiting 4+ weeks for your order.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-09-26

"Heres the deal: I purchased a case with 300w power supply on the ninth of september, along with all the other parts for a computer i was putting together. within one and a half weeks, i had gotten everything EXCEPT my case. I decided to cut them some slack, even though an invoice email i was sent after purchasing said my case would ship in 2-3 days. Finally, as of the 19th, i still had no case, so i sent them a restrained email asking for some information about my case within a week. 5 days later, i wrote them a much more threatening message saying they had 3 days to get in contact with me. Still nothing, and now i am going to bring my business elsewhere, write this report, and talk to someone about their illegally billing me(you can't accept payment until the order has left the dock). For your sake and mine, please do NOT ever ever buy anything from this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

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