"Great experience all around with FortNine

When I first received the Sena S10 Dual pack we discovered that one of the units was not functioning properly and was due to the connectors. We attempted to deal directly with the manufacturer but they wanted us to return the entire package , pay for shipping and send it off to the US. Since these Sena mounts require a full disassembly of the helmet when setting it up it would be very cumbersome to take everything apart again when the problem was just the unit connecting to the helmet.

We decided to reach out to Fortnine directly to see if they could assist us with replacing just the defective unit and not send everything back. With a speedy response from the support team we received a return label and we were advised to just send the defective unit back, there was no need to send the whole package back. The very next week I received the new unit and its now fully functional .

I thank Fortnine again for the speedy shipping, quick customer response time and hassle free returns/repairs.

"

"Placed an order on August 1st for some riding pants, a new plaid jacket, some proper armoured shoes, and a new oil filter. Pretty much from the getgo, everything about this site was pretty great. Picked out my new gear easily enough, and having an account with my bike's exact model made finding the right filter nice and simple, which is handy for a non-gearhead like myself. Checkout was surprisingly painless, especially compared to most other sites I've ordered from. Free shipping is never not awesome. My order was due to be shipped between the 11th and 12th, and I received it the morning of the 8th, four full days before I expected to see it!
I'm just all around very satisfied with my experience on FortNine. "

"I usually never rate or write reviews, even when satisfied. However, the team behind FortNine, especially their customer service, keeps exceeding my expectations, in every aspect, time and time again! Thanks FortNine!"

"To start, they chose to make UPS need a signature. This arranged that I had to be at home the entire day waiting for a package that showed up at 6pm. The small amount of money that I wanted was totally not stolen the entire wasted day.

Now, once I decided to install my sissy bar, I found out that it doesn't fit. In fact, Cobra does not make a sissy bar for my bike. The same goes for a saddlemen seat that I was going to order. Fortnine claims that this seat fits my bike, but in shopping around I found it that they do not in fact make a seat for my bike.

No idea how these people can't figure out what does and does not fit, but be careful.

Unfortunately for me, the fit was close, so I tried to modify to make it fit... And it would have worked, right up until the last step which was a show stopper. Now I'm out the cash. Not going to even ask them if they'll take it back as this part was my own fault.

Will never ship through them again. "

"I love ordering on FortNine. Shipping is fast, free and returns (if you need to make them) are so simple and inexpensive. "

"Good prices, good product availability, great shipping delays and amazing customer service!"

"THANKS !!!
best customer services ever !!


:)
Ray"

"Following the excellent service I received from FortNine, I wanted to write you an unsolicited review. Here it is:

In the world of online shopping there are always lots of choices and we often let our choices be dictated by simply shopping a price. Recently I got back into motorcycling after a few years break so of course when i was looking for gear i shopped around and went all over the map looking for the best deal.

For the obvious reasons of great price, huge selection, and lightening fast delivery i choose FortNIne. I actually placed a few orders and everything went really smoothly as promised and as expected.

Here is where the real difference comes in, on one particular order I ended up having an issue with a HJC Helmet I ordered and let me tell you this is where most resellers will bring out a long list of excuses and leave you hanging,

With FortNine I got nothing but the very best service and Michel, my customer service rep, stayed in touch with me for a number of days until we got the issue completely resolved.

It easy when things go smoothly but I can honestly say I simply won't shop. anywhere else. FortNine is a top notch outfit that has world class customer care! Thank you for the excellent experience.

From a totally satisfied customer,

Marcel Corbeil
Quebec, Canada"

"I just wanted to pass along I just received shipment of my tire and just exceptional service first time user of your website I do a lot of ordering online I do a lot of work out of my garage just on the side I will definitely be using your products from here on out, if you guys can supply I'll get it from you just really great job!!!! Thanks "

"With the summer riding season starting in Montreal, I was looking to renew some of my gear (rain gear, gloves etc). I went to several local bike shops, motorcycle dealerships and nothing really popped out. My brother in law told me about this online store and so I checked it out. Let me be clear, I am not receiving any type of compensation nor discount for this review and I can honestly say that from start to finish, shipping and pricing, delivery and quality of items....They have exceeded my expectation and would certainly recommend this site to anyone.

The rain gear and waterproof gloves worked like a charm and have their own spot in my cargo for unexpected downpours on the road.

One of the helmets didn't quite fit right and so the return policy is exactly as described and easy as 1-2-3. I emailed their customer service and got a reply within 15 minutes with all the information I needed. Compared to other online shops...these guys hit the nail right on the head! A+++

Thanks Fortnine and you will definitely have my return business!

A Satisfied customer!"

"Just as you people told me...Tuesday order,,,Thursday delivery......Excellent Job!!!!1"

"I emailed FortNine on a Sunday asking for them to change my shipping make make it here in time for my races. I had first placed a call and the office was close so I sent an email wasn't expecting a reply, and got one shortly after the automated message they send out. I am very happy with the service I received, overall it was easy to send a couple emails and get the shipping changed and it was done within a couple hours and I had my new invoice. Thanks FortNine for the awesome service. "

"I've placed 6 or 7 orders over the past 2 years. The orders are simply always correct, always shipped promptly, always in stock when they say it is. The products themselves are as described, whether it's hand guards, bars, tires, or gear. I even bought oil and filters and not only had it in my hands 2 days later but I saved compared to the dealer. FortNine makes it easy. Just a good online shopping experience for motorcycle parts, gear and accessories. Also the product review videos are helpful in choosing. Thanks FortNine. "

"Excellent service - I ordered the wrong size tire, was responded to within about 12 hours in how to return, process was very easy. Have ordered a helmet, tires, goggles, and gloves, all great quality and a great price. 100% recommend this company for gear and parts"

"The customer service team responds very quickly to any questions and requests. Even though my boots were about to be shipped out today, they helped me change the size of my boots! Awesome awesome, I bought all my gears from here! Looking forward to using the site again"