"very happy and satisfied with my bags ! Great communication with Forzieri and fast delivery! Would certainly buy again! THANK YOU!"
"I ordered a furla handbag 26-5-2015 and i received it today 2/06/2015 in a perfect box. It was exactly as i expected it... real furla! Very satisfied with the parchase"
"Returned an item three weeks ago, still no refund, still waiting for my money! customer service does not answer emails. DO NOT BUY FROM THIS COMPANY!!!"
"Ordered a watch for my husband. It was several hundred dollars. It arrived and did not keep time. I followed their instructions to send back for replacement but it has been held in customs now for two months because they won't pay the $22.00 customs fee. Now I am out the price of the watch plus return shipping - no watch, no refund."
"I ordered a purse from Forzieri and the stitching came out after 2 days of use. THey would not give me a refund as asked but said they would repair the purse. I sent it back a week later. After I inquired about the status, they said it had arrived in New York and they would let me know when it arrived in Italy. No response at all from them. I am feeling like I have been ripped off. Beware. If I do get the purse back repaired as promised I will modify my rating but as of now I am out $250.00 and no purse."
"most enjoyable experience....I dealt with Alex Baronio...
my order was delayed by the design house..
he was always very helpful and polite....
the package arrived beautifuly wraped.....great costumer care an service...will always shop Forzier first for that special unique item...thanks Mr. Alex Baronio, excellent work..
gerri borg"
"BUYER BEWARE! 08/13/14 I was charged for a pair of shoes that I quickly returned within the return timeframe. I am still waiting to receive my refund. I have spoken with customer service once and she informed me they received the shoes but it will take a few more days for them to restock. WTH?
I'm currently researching ways to escalate my complaint. For those that are pleased with Forzieri good for you --but if you had to return something for a refund. You would be singing another tune. I will NEVER purchase anything from this company again. I want my refund. There is no excuse for a refund to take this long."
"I am from San Francisco and I found something on Forzieri website that I thought would be a perfect present for my sister who spent several years of her student life in Italy. She always looks for ways to reconnect with that incredible country, its rich culture and, of course, its impeccable style and sense of fashion. I found an Alviero Martini 1A bag that she mentioned she very much liked. It is a famous and quintessential Italian brand and my sister is a one happy camper now! I had some questions at the beginning and their customer service was happy to provide me with any information and answered all my questions. From the perspective of the buyer, the delivery and service Forzieri provided was seamless, easy, and very timely. The purchase was neatly and attentively packaged and the delivery was very prompt. Overall, it was a great online shopping experience and I would totally recommend it to my girlfriends looking for premier quality products and great value and service."
"It's a Wow, super fast and gorgeous packaging. At first, I was a bit suspicious as found out they're based in Italy and thought would have to deal with long time delivery and customs to get here to NYC. None of these! I'm truly impressed under any aspect: 24 hour delivery, customer service operator, the kindest person on earth... and, last but not least, my new amazing Proenza Schouler shoes and Valentino clutch!! you guys rock!"
"Thank you Forzieri family!!!
My wife bought for me a present from www.forzieri.com, but unfortunately it wasn't something that I would wear. I wasn't sure returning my item was going to be easy, however thanks to Forzieri crew I had a painless process and managed to replace the item with something more suitable. I've recommend Forzieri to most of my friends... definitely recommended for your Christmas shopping as their fast delivery and return policy makes it pain/worries free.
Thanks
Anthony C."
"Almost everything about my experience with this company has been bad. I placed an order for a handbag and immediately ran into an issue using my credit card (since the company is based in another country). Almost immediately, the Forzieri customer service contacted me and I confirmed the charge with my credit card company and the order went through (incidentally, that has been the only time communication has been good from this company - interesting). Oh, and getting charged an extra $20 because they bill in Euros was unexpected.
Here's the one good part - shipping was lightning quick - I was really impressed that it took 2 or 3 days to get something in Michigan that was coming from Italy.
Once the product came and I opened the package, the top of the handbag was kind of smushed down (and wasn't recovering) - I think probably due to being packaged in a box that was too small. Otherwise, I had no complaints about the bag - it was what I ordered but I was not happy with the condition of the bag so decided to return.
I promptly sent return - the good here was the availability to ship it back for free to their warehouse in New York (I don't know if I'll get socked with a re-stocking fee - that should be yet another surprise). I confirmed the New York facility received the return back on 4/24 and still as of 5/5, the website shows that they are waiting to receive. I have e-mailed customer service twice and called once. First e-mail was never replied to - second said that New York warehouse hadn't logged the return. Well, obviously.
So, unsatisfied with that answer several days later, I called and got someone in Italy who told me that it can take up to 10 days for the warehouse in New York to process returns and then from there, they have to send the product back to Italy and they have to process it before a refund can be issued. So, she told me that I was looking at at least another week and probably more before my refund will be processed.
Well, here we are at day 11 since the return has been in the hands of the New York facility and still not processed.
So, here are my warnings to anyone thinking of ordering - packaging of my product was subpar and caused the product to arrive to me in less than ideal shape and the return process is slow and difficult. There are people here that have been waiting much longer than me and I can only hope that I get lucky and my issue is resolved within the next week or so. If that is so, best case scenario then for a return turn around is 2.5 weeks which is a long time when you're waiting for your money to be returned."
"I have had so many problems with www.forzieri.com that I can't fit them all here. There's absolutely nothing luxury in their online shop!!! Eg. Forzieri.com doesn't inform about return fees until you're actually doing the return. They do not refund any of the postage fees and the return policy varies in different countries. (They sent me a pair of earrings in a huge box that had to be returned as well - ofcourse it was very expensive!)
Forzieri.com customer service's english skills are extremely poor, they are very rude to customers and they don't even know who's who in then company. I have called them and sent them many emails, but they totally ignore all complaints. I have now contacted local and Italian customer protection officers and so should everyone else if you have problems with Forzieri.com! Fancy web page and calling yourself luxury doesn't mean you would get what you want."
"At first I was upset when my order fell $1 short of getting free shipping from Forzieri, but I'm no longer upset because I got my order within 2 days. The wallet I ordered as a gift for my husband is the most rich looking men's wallet I've seen. It's perfect, and what he's been wanting for a long time."
"Ordered a bag which I thought would be similar as one I had seen in a store- and it was, apart from the quality, looks like they sell second class stuff!
Also hidden in their return policy is something called "Restocking fee" - meaning they take 10% of the price when you return stuff.
I would definitely not recommend this."
"The bracelet arrived in less than three days of ordering, and was exactly as advertised. It was beautifully wrapped and exactly as described. Lovely present. No complaints, happy customer."