"I've ordered Ferragamo eau de toilette. It is does not look like real one. I still have another bottle from Ferragamo store. Original perfume is clear liquid. The one that I received from Fragrancenet is yellow color. It is definitely fake. "
"Placed a order for a product on 05/30 it was delivered today 06/06. Based on the reviews I read here about this merchant I thought oh no I made a bad choice to try and save a few dollars.
The item I wanted was easy to find on their website, the checkout process was standard for any web merchant, email status of the order was timely. I ordered late Friday evening. My order was sent to warehouse for fulfillment on Monday and a tracking number was generated. Order shipped Tuesday and was delivered today Friday 06/04/2014. I received exactly what I ordered and am happy with my purchase and my experience with this merchant.
I must add that some people have said that positive reviews are only coming from employees, shills, etc. and that I am in no way related to or knew of this merchant before I placed my order.
When this bottle of cologne is starting to get low, I will definitely order from here again. "
"I placed an order on May 23rd and received an email that they need more information to process the order. I called and gave additional information to customer service representative. She was unprofessional.
I continue to receive emails that my order is on hold because they need an additional information. I sending emails back that information was given over the phone and asking to process the order.
Today is May 29th, end of the day, my order is still on hold.
Unprofessional!"
"Do not buy from this company....its Fraudulent ..., the positive reviews were obviously posted by people with a relationship to the bogus company and site!!! They tell you "order on hold...not enough info.." product sent... tracking number may show for 4/5 days, tracking number may show as invalid due to Aus post" ...all CRAP to delay your complaints. I wish i had read the reviews before I ordered. I now know of many others from my workplace who have had the same experience. No perfume...my partner and I phoned aus post and they confirmed bogus tracking numbers. This site should be SHUT DOWN and charged with fraudulent behaviour. "
"AWESOME PLACE TO ORDER FROM. DO NOT LET ALL THESE NEGATIVE FEEDBACKS SCARE YOU OFF!!! WHY? BECAUSE I HAVE ORDERED SEVERAL TIMES AND ALWAYS COMPLETELY SATISFIED.
The negative reviews tend to be about the delivery time. To me the wait is no problem at all given that you are getting at least 50% off! The products are real and that is not something to worry about from fragrancenet. So if you need the product by a certain time then order ahead of time, it is not complicated. No one complains about the price though, if you notice....people these days have the fast food mentality with life and everything within it. A little patience will save you a lot of money at fragrancenet. Well I am off now to go and place another order there right now. I will appreciate life while I am awaiting my special package and when it gets here I will be so delighted!!!!"
"I have ordered several fragrances from this merchant over the past five years or so. I worked in cosmetics and fragrances for quite a few years and would be able to recognize counterfeit packaging. Everything I have received from FragranceNet has been legit.
As for the observation that a fragrance doesn't smell the same as what you bought ten years or however long ago: fragrance companies have been changing some of their ingredients, even in France. This has been due to allergens, animal testing, availability of substances, etc. They don't publicize this, but it does happen every so often."
"Do not buy from this company. Poor shipping, poor customer service and poor customer communication. Their shipping is abysmally slow, it is impossible to get through to them, as their phone lines are constantly busy. I ordered by 12/15 and my order was shipped only by 12/21! It will be delivered by 12/30 only (mat be).
Due to their unconscionable delays in my order leaving their warehouse, none of my gifts were received in time for Christmas.
My guests have come and gone, leaving without their gifts I carefully chose. I was embarrassed, hurt, and humiliated that I had no presents for them except your empty promises that they would eventually be delivered.
As a quadriplegic, I have no choice but to shop online. And this company has ruined Christmas for me with their shipment delays.
"
"DO NOT BUY FROM THIS SITE!!!! I ordered a $90 bottle of Angel Eau de parfum. I ordered this as a Christmas Gift (in October) when the Shrink wrap was opened 12/25 the box had clearly been tampered with. The secret code for recording this product on the manufacturer's website has been removed with a X acto knife. And the Perfume itself did not smell authentic. The bottle is cheaply made, a fake, I highly suspect. They did not respond to my email complaint and after talking to the unpleasant customer service rep, I was offered a return (even though out of their 30 day returnwindow) after a 20% restocking fee. They would not replace the product. The rep would not let me speak to a supervisor. Shady, very shady. Buyer beware."
"I ordered last week with the promise of free 3 day shipping guaranteed christmas delivery. Of course I didnt read these reviews till AFTER I have tried to call them and the number is CONSTANTLY busy. Not a happy camper here because it doesnt even show its been shipped yet even tho the confirmation email shows it to be in stock in confirmation email. I live about 2 hrs from Deer Park Ny. Since I paid via pay pal I have protection which is nice but this is ridiculous "
"Unfortunately my experience seems to be the same as others. I placed my order a week ago and online it stated that it was in their warehouse shipping. Well after two calls to the worst customer service call center in history (30 min wait and 40 min wait) the first time I called 4 days ago I was told it was shipping and the website would have my tracking number by the end of the day. After waiting until midnight on Friday with no change i tried to call on Saturday only to find out you can place a phone order but if you have a problem call back Monday. After calling Monday and waiting my 40 minutes on hold I was told they didn't even have my item in stock. NEVER AGAIN"
"This company really made me nervous. I ordered a bottle of perfume for my wife on 12/16. It luckily arrived on the evening of 12/24, but it was a crap shoot on whether it was actually coming by Christmas or not. Good prices, but make sure you order with lots of shipping time built in."
"I wish I had read the reviews before I placed my order. Their shipping time is terrible and their customer service is impossible to reach. I should have stuck to my guns and stuck with a small business."
"Do not buy from this company. Poor shipping, poor customer service and poor customer communication. Their shipping is abysmally slow, it is impossible to get through to them, as their phone lines are constantly busy. I ordered 3 days ago and my order is not shipped. By contrast, every other seller I have done business with this Christmas is shipping orders within HOURS of receiving the purchase. "
"Of course I read all of these reviews AFTER I placed my order and became worried. So lets start.. Pricing on this site is awesome. I've known plenty of people who have purchased from them and the fragrances seem legit, smell wise and package wise, no complaints there (of course I cannot say whether or not this is true for my order.. yet) MY BIGGEST COMPLAINT: I placed the order on December 13th, that same day received and email saying it was in the warehouse (YAY!), my items were shipped on December 16th, with tracking number and all. Tracking was not updated till today 12/19 with the estimated delivery of 12/23, This site uses FedEx smartpost.. PROBABLY THE SLOWEST SHIPPING IMAGINABLE. And I did give some benefit of the doubt due to holiday season.. BUT I LIVE A TOWN OVER FROM (DEER PARK, NY) WHERE IT IS BEING SHIPPED FROM AND MY PACKAGE HAS TO TAKE DETOURS THROUGH NJ AND PA (SO FAR, WONDER WHERES NEXT)! Overall I think the site/products are legit, but if you're trying to get this by some sort of a deadline, order with well enough time."
"AFTER READING ALL THE NEGATIVE REVIEWS I WAS VERY MUCH WORRIED THAT I WASNT GOING TO GET THE REAL DEAL! WELL I PLACED MY ORDER GOTTEN A TRACKING EMAIL AND THEN MY ORDER WAS SHIPPED! I DIDNT WAIT THAT LONG FOR THE ORDER. I OPENED THE BOX AND ALL MY PACKAGES WERE WRAPPED IN THE SHRINK WRAP AND IT IS VERY MUCH REAL! AND I GOING TO ORDER FROM THEM AGAIN IN THE FUTURE! I HOPE THIS REVIEW HELPS OTHERS BECAUSE THE NEGATIVE REVIEWS WILL SCARE OTHERS AWAY!"