"So much better than Warby Parker - both in product choices and shopping experience."
"I'm happy with the four frames I bought. I received a call and email about the status of the delivery due to the holidays. And I still received my order quickly. And I have also recommended the site to friends and co-works."
"I ordered my frames to be reglazed on the 15th October 2012 and still haven't received my frames back. Going on three months of waiting, false promises and terrible customer service.
They also falsely advertise on their website, luring customers in with prices that are untrue, they advertised reglazing costs start at £10 however the costs start at £25. I had to contact the Advertising Standards Authority to put a stop to it!"
"The lady i think her name was vicki was very nice, and answered my emails quickly. i dont think i will ever buy my glasses from my eye doctor. it was great and i tell everyone about u guys. thx
"
"Great customer support! They immediately contacted me that a pair of sunglasses that I ordered were on backorder so I changed my order on the spot over the phone with another pair glasses that were much better."
"I'm really happy that I found this website. The description of items I bought was very clear and the company offered lower than elsewhere prices so I could make quick decision about purchase.
Shortly after purchase I had a phone call clarifying the details of transaction ( I was pleasantly surprised in particular that it was an international order). Summarizing : good description of products, prices, communication, fast delivery are strong points of FramesDirect. Thank you."
"Great experience. I will tell that tout n'y friends. "
"High quality at a great price"
"great service! very quick shipping time and more than happy with my order. Thanks"
"Good product. Good service."
"Very easy to shop.. Nice brands and good prices good customer satisfaction. yet the shipping took much longer than expected.. it said 14 days and it's the 3rd week and still hasn't arrived."
"Easy to order
Customer service was excellent
Order arrived promptly"
"As always, fast and friendly service combined with unrivaled selection."
"Awesome customer service! I ordered 3 frames but unfortunately 1 is backordered till Feb. But Chantel a Frames Direct sent the other 2pair at free upgraded expidited shipping,so I had them guaranteed by Christmas! I will definately make more purchases from Frames Direct AAA+++"
"It was such a relief to have Frames Direct handle getting my prescription from my doctor. Thanks for your service!"