"Great service and quick response on my order.
I can't complain on anything - looking forward to see my order!"
"You have a customer for life with Frames Direct. The only change I would like to see is get a clearer availability of single vision lenses along with the brands like Essilor, Zeus etc. now I can see only CR-39, Polycarbonate etc and even the anti reflection coating offered is not specified. Please take this into consideration."
"Good................................"
"Frames were very nice. Shipping took forever but customer service rep on the phone was very nice! However shipping cost was too high considering border duty was not included in shipping price."
"Fast shipping to Canada and great customer service. They called me to tell me that my order was shipped and when to expect it, along with e-mailing me with tracking details. Highly recommend this seller!"
"i love to shop with them, everything goes how they promise in the page."
"I have still not received my Wiley frames with prescription lenses after sending back due to faulty prescription. I am not happy and wonder if I'll receive my product. I was going to order daily frames but seriously may not at this point. Interesting that I'm receiving a service/product survey with no product."
"Absolutely disgusting I have had nothing but delay after delay after delay and I'm still waiting I'm almost about to request a refund,so no I'm not happy with framesdirects service at all"
"My first time ordering from FramesDirect was a very positive experience. Hurricane Sandy caused an unexpected but short delay in the processing of my order, as their lab was apparently left without power for a number of days. Their staff however kept me informed throughout the process with several status updates via telephone. Very professional and thorough indeed! My new prescription lenses with frames arrived a few days later as promised. Highly recommended!"
"You have a great selection of glasses and the prices are so much cheaper than retail prices in Australia. I would definitely buy from Frames Direct again."
"I am very happy with the spectacle frames purchased from framesdirect.com. I purchased the charmant titanium TI 8180 and am very pleased with the quality and finnish. There was a problem with the courier which framesdirect sorted out and kept me informed of delivery progress. They were helpful and courteus at all times. It it a shame the couriers were not so helpful or informative when they were at fault.To be fair though framesdirect did waive/pay the import duty payable as a goodwill gesture because of the couriers poor service."
"Good service, good products. Thks. "
"I just got my son's eyeglasses from Frames Direct and we are very content with the product!!! They fit perfect on him, and he said they are very "comfy". They kept me updated all the time,since first got the prescription until I received them at my door. I definitely recommend Frames Direct!!!"
"Have yet to receive a shipping confirmation two weeks after placing my order."
"I spoke with Framesdirect before I ordered online. They were very helpful on the phone and the order was exactly as I had placed. They also followed up to ensure everything worked out. Excellent customer service."