"FramesDirect.com has extraordinary customer service and probably great logistics in the USA to handle shipment & delivery. Unfortunately, I am an international customer and they have teamed up with a logistics provider from hell whose business process knowledge is comparable to what a kindergartener knows about particle physics. I would still purchase from them-- that is how good the customer service was at Frames Direct. Now they just need to find another partner to handle international shipments..."

"BIG EXPENSIVE MISTAKE: Lenses were blurry and got even worse when you look any where but straight ahead also there was bending of what you are looking at near the edges of the lenses. Frames were like a vise clamped on my head. This was my first time buying glasses online. I have only bought from the same local optometrist for almost 40 years, he has the same severe nearsightedness as me -13 and always gets me the latest and best lenses and coatings but they have always been very very expensive. But it seems sometimes you DO get what you pay for. I feel stupid for thinking that $200 lenses were going to be the same as the $500 lenses from my local optometrist and that I could pick out frames with out trying them on and it would all be OK. So if you have a very strong prescription like me think twice before ordering online and sell one of your kids and stay with your local place even though the are 2.5 times more expensive."

"Great price and quick delivery...better than buying directly from my doctor's office."

"Love my eyeglasses, they fit perfectly to my desire. They were shippedand delivered very quickly. Thank you, would definitely purchase again and will purchase glasses for my daughter as soon as she gets a new eye exam this year."

"very happy with the purchasing process...easy to follow and products delivered in a timely manner."

"Email contact and assistance was immediate.
Received new glasses quickly. Very pleased. Will purchase from Framesdirect.com again."

"It was a pleasant shopping experience. The prices are very fair and reasonable. I will consider shopping again. "

"I was apprehensive about ordering glasses online and this is my first time doing so. The entire process was so easy and precise that it blew me away. I love the frame size options and the way they are described. Made it very easy for me to be certain about the fit. The pricing is excellent. Very responsive customer service. Am completely satisfied with the glasses. I will definitely recommend this site to all my friends and family!"

"I have been a frames direct customer for several years now and continue to be impressed with their great range, competitive price and prompt international delivery."

"I had a pair of LAFONT, very expensive, glasses to try on, and send back to put LENS in if I liked the fit. Unfortunately, they did not fit. I wrote 4 or 5 emails to SarahS to ask how to return them, and I received no response. Then, I was in front of the post office, to send them registered, and called. Sarah was not there, someone else gave me the address ONLY. I sent them certified, and came home only to find an email from someone with a number that was supposed to be placed on the package. I did not place the number on, simply because it was NOT given to me on the phone when I was returning the glasses. I had two other pairs that I was going to purchase, and chose not to deal with you all, based on this experience. Thanks. "

"Received my new progressive glasses yesterday, much sooner than expected. They were perfect and half the price than from a local optician. I can now see in HD. Sarah #291 was great in helping me get the exact right lenses. Am so satisfied that I'm ready to now buy Sunglasses."

"It's a great place to shop for glasses and sunglasses! I bought Kaenon Polarized sunglasses, which I couldn't buy from my country, so I tried FramesDirect.com and I could. The order came within just a few days, and I'm saving for another pair of sunglasses now."

"The site was easy to use and we received the sunglasses extremely fast. Will use again and recommend to others."

"Good service considering I am buying from the US from UK. Easy payment and easy to complete purchase."

"I would absolutely order from Framesdirect.com again. My frames were back ordered & Frames Direct gave me a choice to go ahead with my order or wait. I obviously chose to wait and am very happy I did. I was updated promptly and received them as expected! "