"My wife and I were not really shopping to trade our 2023 RAV4. We just stopped to look at the vehicles and my wife really liked the Camry. Jeremy Secrest ran the numbers and came back with an outstanding offer if we traded. We hesitated and Andre Weathers came out with an additional offer on the trade in, so we took it and were very satisfied !!!!! This is my fourth vehicle from Franklin Toyota and I have never had a negative experience there. Good people with outstanding service and customer service during and after the sale !!!!"
"Fast efficient and courteous. They called and confirmed order and called when it arrived. "
"I placed an order through the Toyota ordering portal via Franklin because they were the closest dealer near me. A CSR reached out to me to verify the order information, and I received my part with no fuss! It was a pleasure working with them to get what I needed!"
"Parts irder website not working properly for at least a month."
"Every aspect of Franklin Toyota is done correctly. It starts with sales, they start the vehicles priced right. There’s no need for all the games that typically comes with dealerships. Then on to service, I’ve service all my vehicles with Franklin and have been treated fairly from price and quality of workmanship. When anything does arrive (humans make mistakes) they do a fantastic job making it right. A+ dealership "
"Went there to pick up my parts. They did not have the Toyota app up and I paid for the parts on the Toyota app. I guess they thought I was trying to steal parts and even showed them the receipt from where it was paid for seems like they need to get their stuff together. "
"I ordered some floor mats to be Sent to your dealership. I called today to check the status of them and they informed me that the person that deals with works there and I might from somebody else. No one called me back as indicated. Terrible experience. I will not be buying my new Toyota from Franklin Toyota will go out of town just for that reason."
"Nat was exceptional with explaining full details of multiple vehicles. Educated us on Toyota Hybrid functionality what to expect when operating. "
"I emailed about what were my correct part number for my truck and to get quotes on the parts. The response was timely and courteous. Parts arrived in a timely manner "