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Verified
5/5

2012-02-26

"Great online store. Good selection, especially in the feild of Holgas. Great prices and very responsive and helpful customer service. Only notable thing I could add is that they have a 25$ minimum for shipping. So if you forgot that one small item it's not cost effective to re-order till you have multiple things to buy."

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Verified
5/5

2011-06-17

"Excellent selection of films and photographic chemicals/equipment. Competitively priced. Some issues with the carrier (FedEx), but Freestyle's Customer Service Rep (Marv Keller) was very understanding and cooperative, resolving the issue promptly. I will shop Freestylephoto.biz again in the future and strongly recommend this store to others."

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Verified
5/5

2010-01-11

"Great prices, fast shipping, and a good variety of films available. Simply the best option for film buyers."

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Verified
5/5

2009-11-12

"This was my first purchase through Freestyle photo. This company was recommended by my film processing company out of Denver. I was very pleased with my film purchases. I found the prices to be very competitive, and the selection of Black & White film to be excellent. Prompt processing, and delivery. I placed another order in November to replenish my stock. Highly recommended."

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Verified
5/5

2009-10-31

"Excellent selection, up to date stock status, affordable shipping and good packaging. Definitely one of my favorite vendors."

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Verified
5/5

2008-02-28

"Just completed my first transaction with Freestyle and now I will not order anywhere else! The customer service was top notch and the packing was the best by far from any merchant I have ordered from including B&H and Adorama which is very important when ordering photographic chemicals. Thanks again to the whole Freestyle crew :)"

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Verified
5/5

2007-03-16

"fast response, fast delivery, reasonable shipping charges. Exactlly what I ordered. A real good experience"

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Verified
5/5

2007-02-01

"Excellent service - ordered film online, no hassles, arrived by mail 4 days later. Good in-house products, extra-cheap too. As good as on-line shopping gets!"

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5/5

2005-09-28

"I ordered some studio supplies from freestyle.
The price was great for the particular item i needed.
The customer service was very good also.
I would buy from them again.
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Verified
5/5

2004-12-11

"Ordered a HOYA 58mm R72 Infrared Filter for my Canon EOS 300d. Item arrived brand-spanking new via FedEx Ground in 7 days. Highly recommended. They also included a rather dense catalog and several smaller brochures which further strenghtened this company's integrity in my eyes (has some nice articles too). It's clear these guys have been in business for a while. I will definitely order again if the price is right.

Update: I chose to return the filter. Customer service was superb and the return process flawless. I received my refund within 1 week with no question's asked. I will definitely do business here again.
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5/5

2003-03-28

"I am very impressed with Freestyle's service, selection, and prices. Their Arista line of products (in particular their D-MAX films and RC VC B&W photographic papers) are superb and quite inexpensive, and the rest of their products are priced competitively as well, with the kind of selection you can't find in most local photo stores. I highly recommend Freestyle."

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-03-20

"I ordered via the web. Marv Keller helped me locate a scarce item and expedited the shipment. This was a level of service above the usual. I am very impressed with Freestyle Photo.
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5/5

2003-01-07

"I have used Freestyle Photographic Supplies numerious times and have found it to be a very positive experiance each time. On this particular order which was to be a Christmas gift for my wife, I choose 2 day delivery so as to make sure it got here in time. Not only were they $20. cheaper for a Marshall's Master oil color set then the big New York competitor, But Tamara in their sales dept called me the next day to tell me that they could get it to me in 2 days anyway using their standard shipping. This she did at a very busy time of year for them and saved me $15. I whole heartally recommend them. I did get the shipment 2 days later as promised.
The only thing that I wished that they would do is to make thje web site store a little more shopable.
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Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
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Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site