"I have used Freight Quote in the past with excellent results and stumbled on this fly by night group by mistake, it was the worst shipping company I have ever used. If you like dealing with an inner-city DMV then you will love the team at FreightPros. From the angry, aggressively unhelpful, Billing & Claims Specialist, Brittney Dimes to the apathetic, carefree Director of Human Resources and LTL Operations, Christie Wright McNeill, this company could not care less about the poorly brokered experience you will have. Freight was damaged at a cost of over $1000 to me, so I denied the shipment. From then on the way they handled my concerns and communication is the #1 reason why you shouldn’t use a no name broker. They played the blame game, hiding behind email and not once did they answer my phone calls or requests for them to call me. ZERO empathy for my situation, just a classic run around. Whomever owns the company should outsource this center to India, at least that would set the expectation for the kind of miss-information and poor communication you will no doubt experience. They failed to deliver the product, they failed to address my concerns, and they failed to accommodate me when I requested a refund for the shipping costs. Both of the reps I mentioned above were given ample opportunity to get it right but they never listened, well it was all by email so I guess they never understood what I was writing. Instead they aggressively repeated a canned answer about calling the shipping company for info. Which was not at all what I was asking about. In the end I hope they all find work doing something that requires no interaction with the public as neither of them are suited to handle customers acceptably."