"Do NOT order from this site. I placed an order on 11/30/20 and have yet to receive a tracking number or my item. I Emailed the company 5 times and have yet to get a response. "
"I placed an order 3 weeks ago for socks. I received a confirmation and that was it. No responses to any emails I have sent and no customer service number on the site. "
"I placed an order in May. I tried to contact the company multiple times over a three month period but never received a response. I finally filed a complaint with the BBB and they were able to get them to ship my order 5 months later."
"The most unprofessional, did not receive my product and they still have yet to respond to my emails DO NOT ORDER FROM THIS COMPANY , save your money also they’re on amazon and Pinterest watch out fro them there as well . SCAM "
"I placed a order for 29.00 with no delivery or response from Fresh Elites!"
"For Christmas I got a gift card from my grandma for this store because she didn’t know what style to pick for me but I loved it because she wouldn’t know my arm size or phone case size lol!
Just got in my sleeve and case in yesterday. Got the donuts style for both of them and they are really great the packaging for the phone case was amazing. I wish the arm sleeve had packaging instead of just the card. The sleeve fit perfectly a little tight but my friend who has clouds one from them told me to buy the smaller size because it will stretch he said. Right now it’s a little too tight but hoping it stretches.
As for the case I love it, the case seems very protective and the design is apart of the case and not a sticker.
Overall love my stuff and I hope to get another gift card for my birthday next month because some more stuff I want. "
"Possibly the worst online company I have encountered. Placed an order over two weeks ago and no updates from them. I even signed up for text alerts and nothing still. I have sent two emails inquiring on my order and no response. I regret every ordering from them!!! Possibly the worst online company I have encountered. Placed an order over two weeks ago and no updates from them. I even signed up for text alerts and nothing still. I have sent two emails inquiring on my order and no response. I regret every ordering from them!!!"
"Just got my custom case in and love it. I ordered 5 of them for my 4 friends and we all got each other’s faces on the cases because we are crazy lol!! Monday is the first day after break to show them off at school and we are excited. I ordered them during their holiday sale and the cases took about 2 weeks.
Luckily though they messaged us that our images were too small and they sent over a preview and it was all pixelated. If not our cases would of been blurry which would of stunk.
Case is very protective and happy with the quality. I wish I would of gotten the matching socks because they were on a good sale at the time that would of been great but only had $60 to spend on al of these.
Appreciate the cases guys will order agai. For sure "
"I ordered 2 items. I got a shipping invoice that both items shipped but when package arrived only one item there. The company still charged me for both items. No contact number. Sent multiple emails with no response. Finally disputed the charge with my credit card with good documentation sent to Discover who credited my account until Fresh Elites can prove they delivered product (which they will not) or sends me replacement (which is doubtful)."
"My son ordered an air pod case for my daughter on November 20th. We received notification that a label was printed, however that does not indicate the product was shipped or delivered to the post office. I have been sending them emails every day since looking for this product or a refund. No one has responded. I am afraid my son was taken in by this fraudulent company. Very upset and disappointed."
"I ordered and paid for a phone case on 12/5 for my mother’s Christmas. I asked for shipping confirmation a week later and received an email saying it was shipping soon and would be delivered in time for Christmas. That was the last I heard from them. I have sent 3 more emails and they refuse to respond. I reported them to BBB last week because they took my money and went radio silent, which is theft. They have yet to respond to the BBB as well. They need to be shut down! "
"I ordered a air pods case for my son for Christmas. Did not receive them and no one will contact me back. "
"I placed an order under the impression it would be here at Christmas. I received tracking/shipping notifications on 12/21 saying it shipped... guess what? Total BS. The info says the tracking label has generated at nothing more. I have sent numerous emails, filed aBBB and FTC complaint and nothing has come of it. I am certain the people that gave the 5 stars are employees lying. You can no longer find a current active social media account. Per the Fair Credit Billing Act, as of 30 days I will dispute this. I can see a class action in the future for all of the money this company has stolen from consumers. How do companies get away with this? It is simple give me the products or give me a refund. "
"I ordered from fresh elites on November 22nd of 2019 and was told I would get my order in time for Christmas which makes sense because it was over a month away. It is now December 29th and still no package. I am very disappointed. There is also no tracking information whatsoever so that adds on to not receiving my package. The person I got this for would’ve been very happy. All I ordered was 2 pairs of socks. Cost me over 30 bucks. That’s not a lot of money but it’s the point. They lied. They should’ve said we are sorry, but you will get your order after Christmas and I would’ve been like that ****, but at least I know and could tell my family member it will be coming soon and sorry it’s not here yet and they would be excited. They didn’t get a gift so they aren’t excited. I would never order from them again. If you do order several months in advance. I may cancel my order. Terrible business. "
"I wanted to write a review because I read the others on here and was greatly concerned and I typically never write reviews for good experiences because you expect that but I know I was unsure to order so I am sure others are too. So I needed my items to get there the Friday before Christmas for my Nephews who live in Texas (I am in DC) and forgot to order in time so I contacted them asking how I could make this happen.
They got back to me within a few hours and suggested I send it right to them in San Antonio and they assured me it would get there in time. So I placed the order and forgot about it. Friday in the middle of my work day I get a facetime from two happy nephews with handfuls of socks and smiles. I won the Best Aunt ever award they said. So hard to figure out what teenage boys want and these socks were perfect lol.
So my order was shipped quickly and my nephews were quite happy long story short lol. "