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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-06-01

Very satisfied

"Kent was outstanding friendly and knowledgeable and helpful thank you Kent appreciate you freshly is fortunate to have someone like you representing them "


Verified
5/5

2020-05-31

Easy and taste great!

"If you have a busy life and find yourself eating fast food because lack of time these meals are for you. About 3 minutes in the microwave and you have healthier food that actually tastes good enough you want to eat it."


Rep reply posted 2020-05-31
A rep from Freshly, Megan_M, has responded:

“We're so happy to be cooking for you! I hope we continue to keep you filled and satisfied by our meals week after week!”


Verified
5/5

2020-05-29

Excellent customer service

"Due to shipping, the outside box delivered was punctured and 1 of the meal containers was also punctured. I figured I would be reimbursed for the 1 meal. Instead, John P. refunded the entire 6 meals to me. I felt bad accepting that but he said my health and safety was most important to Freshly. I am very grateful for this caring customer service. This is my second order. (My first order was perfect). And I will definitely order from Freshly again!! I have a friend who also orders from Freshly and they love the meals also"


Rep reply posted 2020-05-30
A rep from Freshly, Megan_M, has responded:

“Thank you for sharing this! Our customer's safety is always our number one priority! I'd be happy to share your wonderful review with John! ”


Verified
5/5

2020-05-29

Excellent customer service

"I needed an emergency cancellation of an order due to being out of work right now and a mistaken idea of the deadline to skip a week. Marc was able to cancel the order before shipping and issue a credit. This eased my current stress level a lot. He was very helpful and kind and I am most appreciative."


Rep reply posted 2020-05-30
A rep from Freshly, Megan_M, has responded:

“Thank you for the 5 stars! I'm thrilled to hear Marc was able to assist you today! I'd be happy to share your wonderful review with him! ”


Verified
5/5

2020-05-28

Jenn’s customer service at Freshly

"I contacted Freshly through their chat service, and Jenn assisted me. Her people skills are tremendous, and she was able to take care of my request within a few short minutes. I have been raving about Freshly to my friends since I started using it, and Jenn’s customer service is just another reason why I love Freshly. Great job Jenn, and thank you!"


Verified
5/5

2020-05-28

excellent

"Nic was very helpful and professional The experience was easy and I enjoyed the food and will resume in the future"


Verified
5/5

2020-05-28

Alex C.

"Alex was incredibly helpful in providing me a refund. I was very upset when I picked up the phone to speak with Freshly, but thanks to Alex I’m much calmer and reassured that Freshly hires the best of the best to deal with its customers. "


Rep reply posted 2020-05-28
A rep from Freshly, Megan_M, has responded:

“I'm so glad to hear our team was able to assist you, Brad! I'll be sure to share your kind words with Alex!”


Verified
5/5

2020-05-27

Great service

"Freat Service and problem solved so quickly such a great experience "


Rep reply posted 2020-05-28
A rep from Freshly, Megan_M, has responded:

“Hi Jack, thanks for your feedback. I'm happy to hear that one of our colleagues was able to help out! I hope you've been enjoying your meals as well! Thanks again!


Verified
5/5

2020-05-27

Great customer Service

"Bella was so helpful with my issue. She was able to process the refund and was very quick at responding! "


Rep reply posted 2020-05-27
A rep from Freshly, Megan_M, has responded:

“Hi there, thank you so much for rating us! I'm happy to hear that we're able to help you out! Thanks for being a part of Freshly!”


Verified
5/5

2020-05-26

Support, Service, Price and Food... GREAT !!!

"It's all in the title :-)"


Rep reply posted 2020-05-27
A rep from Freshly, Megan_M, has responded:

“Sounds like we're quite perfect together, Kevin! Thanks for the amazing rating and review!”


Verified
5/5

2020-05-26

Responsive Customer Service

"Dino was great at responding to and addressing my account questions. The meals are really great! Good to know the customer service is just a great!"


Rep reply posted 2020-05-27
A rep from Freshly, Megan_M, has responded:

“Wow, this is great to hear! We pride ourselves on our customer service, so we'll be sure to share your kind words with Dino!”


Verified
5/5

2020-05-23

Great customer service

"There was a small issue with my package being delivered, and Chelsea went above & beyond in a very timely manner to ensure that I was being taken care of. "


Rep reply posted 2020-05-24
A rep from Freshly, Megan_M, has responded:

“Thank you for sharing this! I'd be happy to share this wonderful review with Chelsea! ”


Verified
5/5

2020-05-23

Great service

"Was trying to return to give Freshly another try and had problems applying a promotion code, the representative was quick to solve my problem and I'm happily returning eager to try new menu options."


Rep reply posted 2020-05-24
A rep from Freshly, Megan_M, has responded:

“Thank you for sharing this! We're always happy to hear we were able to assist! ”


Verified
5/5

2020-05-22

Excellent Customer service

"I have been getting an order once a month and forgot to skip this week. They kindly and quickly cancelled and refunded for me. So helpful!!"


Rep reply posted 2020-05-23
A rep from Freshly, Megan_M, has responded:

“Thank you for sharing this! We're thrilled to hear we were able to assist you! ”


Verified
5/5

2020-05-22

Very accommodating!

"I contacted freshly today and the agent that assisted me handled everything quickly and was able to understand and accommodate the situation."


Rep reply posted 2020-05-23
A rep from Freshly, Megan_M, has responded:

“Thank you for sharing this! We're thrilled to hear you're loving our customer service! ”