"I tried to return a defective card swiper and my return request was pending. After a month of waiting, the status was still pending. I emailed them and they gave me this spiel about not accepting the return anymore because of a "security issue". Do not deal with them. They will give you strange excuses and take your money."
"I ordered some barcode scanner from here. I waited about a month and never got them. Fortunately I paid through paypal and I made a claim through paypal and got money back about 2 months later I ordered. I called their customer service at least 20 times and they picked it up only twice. Those two times I got different answers. One said it will be shipped out tomorrow, and a week later one said it will be shipped out tomorrow again. After all, items I ordered never been shipped out. I tried to reach them through email but never heard from them. I got great lesson. DO NOT BUY FROM THEM. If you buy, use paypal, AMEX, or other payment options with good customer care that you can get money back when you are screwed. "
"I HAVEN'T GOT MY ORDER i CANT GT A RESPONSE BACK ON WHERE MY ORDER IS. i HAVE BILL AND A SERVERY AND NO PRODUCT. how WOULD YOU FEEL?
i TRY TO CALL AND NO ONE TAKES MY CALL.
WHERE IS MY ORDER????????????????
Have a good day."
"Wow!!! Where does one start.... I made a $600.00 purchase and was immediately contacted by a owner/manager thanking me for my purchase and assuring me shipment by Thursday. Well, I am on 2 weeks later and I can't get anyone to return my call or return an email. My office calls everyday and the one day we did get a hold of someone he assured a swift response. According to my online account my purchase is awaiting fulfillment. I guess I have no choice, but to be patient until they decide they need to send our order. Luckily, we paid with American Express and they have assured us that if it isn't sent they will give us our money back. I would prefer the product, but with no customer support it's hard. The sad part is if they would of told me upfront it would been a few weeks, I would of been ok with that considering the good pricing. Like they say sometimes it's to good to be true. "
"I have called and they said they would call back but they haven't 4 times. Still haven't received my product. Never again!"
"I ordered a Card Scan 800C, aka Sanford Brands CP-SCNR-01 SCANNER. At the time of order entry, it was supposed to ship right away. It is now 1 month later and I getting no response.
Looking at the FullSourceSecurity website, I see this item is "not available for sale". Charles responded initially, but now, just silence."
"Ordered over two weeks ago, still haven't received my order or an explanation as to why it was delayed."
"I've ordered several times from Fullsourcesecurity with a mixed bag of results. Their prices are very competitive but you will pay for it on customer service.
The "Ships within 24 business hours" is more like: "Ships within 2-10 days" When I finally got ahold of someone on the latest shipment, they replied that they had "lost the order" and were "very embarassed" and would "overnight a replacement immediately".
6 days later the package finally arrived.
Needless to say, I will stay clear of this vendor in the future."
"Great Company to do business with!!!"
"I am fully satisfied with FullSourceSecurity, their products and their service.
On a recent order, I requested 2nd day air service. The order was filled, but they neglected to ship it that day. I think it was just an oversight on their part. After I emailed Charles about the shipment status, he immediately apologized for the error, got the package shipped 2nd day air, and refunded me the difference between standard & 2nd day shipping.
Due to Charles' immediate response, FullSourceSecurity has regained my trust and I would not hesitate to order from them again."
"Placed an order on the 23rd which still hasn't shipped. Full Source Security claims that they will ship orders within 24 business hours, and it has now been more than 24 business hours. I don't have the option to cancel my order, either. I do not recommend buying from Full Source Security."
"So frustrated with my first purchase. No body answer why I didn't receive my items! that I bought on January 4th.
No body answer the phone either.
Second request about what happened and nobody answer it.
Thanks
"
"The people at Full Source Security have done an excellent job working with me. Although I am not a high volume client they have gone out of their way to help me and make sure I have any issues addressed. "
"I had a question about my invoice and the customer service representative was very helpful and courtious. He went out of his way to answer my question. I am very satisfied with the product and the help from the customer service department."
"Great and reliable seller great prices and quick shipping thanx......."