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FurnitureFind

2 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2005-11-04

"This company is horrible. We ordered a chair from them and were told it would take 6-8 weeks to receive it. It is has now been 10.5 weeks and we were finally contacted by their "delivery partner" to schedule a delivery date, but they said because of our distance from them (91 miles) they only deliver out here once a week and we would have to wait until the next week for it. Don't bother trying to contact them either about such fraudulent claims and misleading advertising, they will do absolutely nothing to remedy the situation. They have had our money now for 3 months and we still do not have our product. They are frauds and unethical business people who care nothing for their "customers" (more like victims). Do not buy from these people, I only wish I had looked here prior to my purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Value the company offers
N/A
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-01-01

"An extremely disheartening experience. Once they get your money they could care less about you as a consumer. It has been over 6 months and I still do not have all of my furniture. The parts we have gotten have been damaged and "supposedly" repaired. We have called numerous times leaving messages even for the president of the company Pam Durkin. Absolutely no response from them. We have filed a complaint with the BBB and contacted our credit card company for a chargeback. DO NOT order from these people. They are out to screw people."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability