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Verified
4/5

2017-11-05

Love our sofa

"Sales lady was very helpful. "


Verified
5/5

2017-11-05

Great experience from start to finish!

"Before even visiting Furnitureland South, I did a lot of research comparing prices of specific furniture brands, store policies and delivery guidelines. I also communicated with the store. All in all, it was a wonderful experience from start to finish, and I would do it again in a heartbeat.

Being from out of state, the furniture shopping involved a flight and hotel for a few nights. But what I saved in money, time and design more than made up for the travel costs. It is the biggest furniture store in the world, so whatever you're looking for, you'll find. We wanted good, solid quality furniture that will last but without breaking the bank. We found it at FLS.

I chose design consultant Sherry based on her bio on the website. We started the project together two months before I even visited FLS by communicating over phone and through email. We had to completely furnish a townhome in Florida, so I sent her our floor plan along with pictures of things I liked from Houzz and the FLS website so she knew the look and style I was going for.

We spent two full days with Sherry at FLS and she was just delightful! She maneuvered us through the buildings to the brands and styles to match our budget and style. She was right on with both! Her advice was helpful, not pushy, and with her assistance, the whole project came together beautifully! We would have been overwhelmed on our own, so having Sherry was a blessing. Since we were not moving into our townhome until late October, we appreciated that all of our furniture was held in the FLS warehouse for free as it came in. We paid 50% upon order and the balance when all furniture was in.

White glove delivery was free. The delivery department was accommodating, and we were able to schedule delivery for the very day desired. Delivery was on time as scheduled to Florida. They confirmed the date about a week ahead and gave us a four-hour window a day or two before, and called a half hour before getting there. The delivery guys were awesome! William and Quentin placed everything perfectly, even when I asked them to move the rug and couch over by a few inches. They even synced the two sides of our adjustable bed. Every piece was absolutely perfect. They carried out all packing materials, so when they left there was nothing for me to do but to sit down and enjoy my beautiful new furniture!

I would recommend Furnitureland South and designer Sherry Needles to anyone!
"

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Verified
5/5

2017-10-29

Beautiful furniture delivered to your door!

"I have had the pleasure of working with Jolean Crotts for a couple of orders. Her professionalism and attention to detail keeps me coming back. I live in a small town in upstate NY with few retailers offering quality furniture at the level of Furnitureland South so I will continue to patronize your company."


Verified
5/5

2017-10-27

Excellent

"Sharon Allen greeted us on arrival and she was spot on!
She took the time to listen to our needs and saved us a lot of wasted time in areas that just wasn't our taste or what we were looking for. She also went out of her way with follow up phone calls to make sure we were satisfied before the final step. That was extremely important to us as we did talk over and changed our minds a few times with color choices. Sharon was so patient and kind. We hope everyone that walks into Furniture Land South gets a "Sharon" to look out for them as with all the furniture it can get quite overwhelming. You see Sharon took that overwhelming element out of the picture completely.
Thank you so much for a great experience!
We will be back in the future!
"


Verified
5/5

2017-10-26

Day at Furnitureland South

"Best selection of furniture we ever experienced. Our designer, Kathy Field, was extremely helpful in configuring the correct furniture for our needs. Will highly recommend other shoppers to check out the show room "


Verified
5/5

2017-10-25

Lee was amazing!

"It was a pleasure working with Lee -- he was able to answer all my questions and I left with exactly what I needed!!"

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Verified
5/5

2017-10-25

Order

"We just ordered our new furniture, experience has been great so far."


Verified
5/5

2017-10-24

Great furniture. Great Customer Service.

"The title says it all. Our customer Service rep / consultant was very attentive and great with follow up. Thanks!!"


Verified
5/5

2017-10-24

Rex Goff, sales person

"Fantastic shopping experience!!"


Verified
5/5

2017-10-24

Excellent

"Melissa Holida was wonderful and made sure I found exactly the furniture I had in mind. She was very easy to work with and very communicative. I definitely would recommend her to anyone!"

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Verified
5/5

2017-10-24

Great service

"Our rep, Bill Gobel was excellent. He was very accommodating, flexible and was very proactive in providing suggestions..something we very much appreciate. His follow-up was terrific. Our experience overall was excellent."


Verified
5/5

2017-10-24

Great experience!

"We worked with Emily and she was fantastic! She prepared everything in advance, did her research on what we liked and really took the time to listen to us. She understood our vision and helped our ideas come to life! She was incredibly patient and had suggestions for items we did not like. Emily knew details on everything which really helped facilitate the process in our short window. Her knowledge on products and details about fabrics was very helpful and impressive! She was absolutely wonderful to work with. Thank you Emily for all of your help!!"


Verified
5/5

2017-10-24

Best experience ever

"Jason C. gave us undivided attention. He listened to our likes/dislikes and helped narrow down our options to make our experience enjoyable. "


Verified
2/5

2017-10-24

Won’t be back

"Made two trips trips the first one we spent several hours looking at sofa’s when we found one we wanted to purchase but could not find anyone who would help me check out and pay for it. Was near the end of the day felt like they just wanted to close. We live 70 miles away and were coming back to area in a few days so we decided to look elsewhere and if we didn’t find something else we would come back. We returned on 10/16 we told salesperson at front desk we knew what we wanted and we went with her to show her the sofa then spent a considerable amount of time with her looking for ottomans and side chairs. We could not find what we were looking for and she said she would continue to look for us and keep in contact. I gave her my information to pay for sofa and after several minutes she said that sofa was “on reserve” when I asked what that meant she said it had been sold and should have been marked as sold. She made several calls to see what she could do. We waited several minutes and finally we decided to leave and she promised to call in a few minutes to let us know status, she had my debit info and could do purchase transaction after we left. After a couple of hours I called left message and emailed salesperson with no response. I called and left message for a supervisor to call still to this day have never received call from supervisor. After getting home we spent several hours looking on line for same sofa we found and purchased, we also purchased ottoman, two side chairs, two end tables and rugs. The next day I got return call from salesperson saying that sofa was now available we went ahead and purchased and canceled sofa purchased on line because we liked color better. Not upset with salesperson as much as I’m annoyed that you would have something on floor for sale that is not available but mostly ticked off about not getting return call when I asked for one from manager/supervisor. When a customer is not satisfied and wishes to express that to someone in charge and can’t get a return call it shows total lack of care. "

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Verified
1/5

2017-10-24

No order updates

"We placed an order for an entertainment center on 10/15/17 and as of 10/23/17, we've heard nothing from Furnitureland South on order status or delivery."

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