ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-08-24

love it there !

"We come down from Upstate NY when ever we need furniture... this was our third trip and each time a truckload followed us home !
Missy takes great care of us... always finds us what we need, and the prices cant be beat!
"


Verified
4/5

2016-08-24

Great Sales Rep

"Our salesman was there when we needed him. He directed us in the right direction when the size of the store seemed overwhelming. He also helped with the delivery setup. "


Verified
2/5

2016-08-24

Wrong!

"After waiting over 3 months for a lamp, the wrong lamp was sent. The girl that I spoke with yesterday, told me by closing time yesterday she would email me letting me know if they had the lamp I had ordered or not. Still haven't received the email. "


Verified
5/5

2016-08-24

The Only Furniture Store to Shop At

"Over the years, Furnitureland South has proven time and time again that they offer the most variety, the best quality and the best customer service. From the moment you walk in their store, to the day your furniture is delivered, they are second to none. They offer the best prices, quality, customer, and delivery services. Professionals from A-Z. Highly recommended! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-08-24

So easy to work with!

"I found this website and a piece of furniture that i loved! Was able to call and speak to a representative who gave me all of the details. Within less than 30 minutes our transaction was complete. And all from the comfort of my home."


Verified
5/5

2016-08-24

"Nathan helped us and he's great to work with-he listens closely and zeroes in on what you're looking for quickly. We have ordered with him twice now and appreciate his expertise!"


Verified
5/5

2016-08-24

It's a pleasure to do shopping in Furnitureland South

"It's an all new experience to do furniture shopping in Furnitureland South. Our designer Tim Obrien was very helpful in giving us ideas and determining the right one out of thousands of items. It was an enjoyable and memorable trip in Furnitureland South."


Verified
5/5

2016-08-24

The best in class

" Debbie was very knowledgable about the furniture and really helped us make the best choices to exceed our needs for furniture in our home."


Verified
2/5

2016-08-24

Great reps, but questionable marketing and delivery

"I've been a longtime advocate for Furnitureland South. I bought several rooms worth of furniture 20 years ago and loved their selection, service, and the value - which was part of the reason for returning when looking for high quality patio furniture at a decent cost. My customer representative, Ashley, was great - quick follow up to emails, providing details, etc. The more disappointing portion of my purchase was that I had selected a few patio couches off their website and learned that none of them were available as the "manufacturer" of the items I had selected hadn't updated Furnitureland South's website (I don't understand how a manufacturer is responsible for updating the site, but now nearly 2 months AFTER my order there is still no update to the site with current product). Instead, I was directed to look at the new lines available on the MANUFACTURER'S site and then call/email back and they would obtain pricing. I did this, and the prices seemed in line with the similar designs I had selected previously (it appears only the cushion style changed slightly), until I was informed that these would be drop shipped as they weren't in stock and that the charge for shipping was ~$500 and would take 10-12 weeks to deliver. It still isn't clear how drop shipping could cost more and take longer versus the cost associated with Furnitureland South receiving a bulk shipment and then reshipping to me (which would also further extend the delivery time). I did place an order as I wasn't eager to prolong the buying process searching again - subsequently having to pay for the full amount of the order since these items were being drop shipped. In the end, my feeling was and remains that the value of Furnitureland South is no longer at the level I perceived previously. Difficult shopping experience, more expensive, and long lead time (I still haven't received my shipment due to the long lead time). I am thinking it may be better off to buy locally next time. Truthfully, I hope they see this comment and try to make amends for the rather challenging buying experience - that may be the only thing that has me return."


Verified
4/5

2016-08-24

Huge selection in the outlet store!

"We never made it to the regular showroom because we found everything we needed at the outlet store. You have to be willing to cover a lot of territory and possibly find different pieces on different floors, but it's worth it. The only disappointment was that a gray leather chair and ottoman we purchased looked blue in the showroom. We were surprised at the color when it was delivered. By the way, the delivery crew was wonderful and patient. Bottom line, we 're learning to love gray, so be careful about seeing colors correctly in the showroom lighting. "


Verified
4/5

2016-08-24

"Love my new chairs. Lovely shopping experience. Joanna was very patient as I wandered the clearance center several times, leaving to check other sites and then returning to purchase my first choice and an additional chair. My one complaint would be with delivery, date set up was delayed due to email going into spam. A telephone call would have been much more personal and I may not have had to wait 2 weeks to receive my furniture. Otherwise, I was pleased with the experience."


Verified
5/5

2016-08-24

"Always LOVE going to Furnitureland South and making selections for my home. And, especially working with Missy Caulk."


Verified
3/5

2016-08-24

Mysterious Backorder

"The overall service was good. But I am very dissatisfied with the fact that a few of the items I ordered are now back ordered. The day I placed my order nothing was on Backorder and delivery was estimated at 4-6 weeks. Now all of the sudden the manufacturer is saying 17 weeks. That's not acceptable in my opinion. I understand this is not Furniture Land's fault but I feel it was a little deceptive or either their system isn't updated in real time. "


Verified
5/5

2016-08-24

Saved a lot of CASH

"Had a fun shopping experience with our designer, Dot. She was great. Will shop at FLS again!"


Verified
5/5

2016-08-24

"Great prices, customer service is over the top & delivery drivers are also over the top! Could not be happier!"