"Don't buy from them. Their parent company is Ardan.com. Furniture came late, arrived wrapped in plastic, didn't look like the picture presented, when I wanted to return it having such a difficult time. "

"DO NOT BUY FROM THEM ANYTHING!!! UNFORTUNATELY I DID NOT LOOK FOR REVIEWS BEFORE I ORDERED. SO I HAD THE SAME PROBLEMS THAT OTHER PEOPLE HAD. AFTER 4 DAYS THEY TOLD ME THAT THEY DO NOT HAVE SOFA IN STOCK AND THAT I HAVE TO WAIT 3 MORE WEEKS. VERY BAD CUSTOMER SUPPORT. WORST STORE EVER."

"Don't buy anything from this people! I ordered a bookcase a few weeks ago and their website asked for my shipping address and shipping method, after 2 weeks I called them to ask when my bookcase would be delivered, and no one never answered any of my calls and voice messages! Someone called Ellyn replied my emails after 2 days and said this is just pick up store and if you ant to cancel we'll charge you 25%!I don't know what kind of pick up store ask for shipping address and shipping method!!! Don't recommend them to anyone!Bad customer service, bad service, bad communication, ... everything was awful!"

"I ordered VIG X026 Transitional Purple Fabric 4 Seater Sofa for $1,822.50. I was excited to get a nice sofa for good price.
Also before ordering the item I called and talked about the sofa he told me and they have it in stock, and I should get it in couple weeks.
Then I get an email that says (sorry to tell you that this earlier advertised price was not correct! the manufacturer increased the price up to $4000, moreover the item is on special order which take 3-5 months to come in!
I have no choice , but cancel your order and reversed the money back to your original account !)

I was very disappointed, its not my fault that they don't check there site. I ordered then they tell me they can't sell it to me for that price and tell me that is it almost twice as more.
when i talked to the lady, she spoke so much that I could not even say a word to her

anyways I am very mad, they are not series, first its one price, then they change it when you already order the item... "

"I went online on Oct 18th and was looking to buy 4 Counter Height Chair in Dark Cherry I found the chair I wanted and they were listed as followed:
Item Title: Best Quality D876-Chair 2 PCs. Counter Height Chair in Dark Cherry
SKU#: 22D876-Chair
Quantity: 1
Price: $84.00
Shipping: Free Shipping
I also called and spoke with the manger BEFORE I had my husband (who is deployed to Afghanistan with the army) placed the order to make sure that I would receive 4 chairs if I order 2 I was told that I was correct so I proceed to have my husband place my order here is my confirmation e-mail he received

ORDER CONFIRMATION Invoice No. 3164


Order Date: 10/18/13
Payment By: MasterCard
Confirmation No: 884427428B
Shipment Tracking:

FurnitureTent.com Items

Item Title: Best Quality D876-Chair 2 PCs. Counter Height Chair in Dark Cherry
SKU#: 22D876-Chair
Quantity: 2
Price: $84.00
Shipping: Free Shipping
Sub-total: $168.00

Sub-Total: $168.00
Standard Flat Rate Shipping Service Shipping: $0.00

Sales Tax: $0.00

FurnitureTent.com Total: $168.00

FurnitureTent.com
9909 Valley Blvd.
El Monte, CA 91731
Tel. ***-***-****
Fax. ***-***-****
Email: ****@****

Well today he received this e-mail
HI, K

Thank you for your purchase !

However sorry to tell you that this item you purchased is no stock and it will take 3 months to come in!

I'd like to cancel the order and reversed the money back to your original account !

Ellyn

So I went online and checked to see if the chairs were still on line they are list now as the following
Item Title: Best Quality D876-Chair 2 PCs. Counter Height Chair in Dark Cherry
SKU#: 22D876-Chair
Quantity: 1
Price: $169.00
Shipping: Free Shipping

so the price was now doubled! I called and spoke with the manager and asked if the chairs with the SKU# 2D876-chair were available to have 4 delivered or in stock and how long it would take to have them shipped out I was told yes they were in stock and I would be able to receive them by next week. So I then began to ask why is my order not being filled. They had no answers for me. My husbands credit card has been charged and the money has been taken out of his account. I DO NOT WANT A REFUND I WANT WHAT I ORDER"

"Ellyn and Kenny,

Thank you for all you help with my order.  The furniture is wonderful
and of great quality! It arrived on time, not damaged and was solid wood, which I did not expect For $1900 I was able to purchase about 6k worth of furniture had I gone to a local retailer who would have ordered and shipped the furniture I the exact same way I did b"

"DON'T BUY ANYTHING FORM THESE PEOPLE

The trouble started when we ordered a dining room table. We were very specific when we placed the order that the table must be black and white, not brown and white. We had ordered a similar table from another company and had to return it for the same reason. We did not order DARK Brown, we wanted BLACK. When we uncrated the table after lugging it up three flights of stairs, it was indeed BROWN. We called the company and were told we didn't know black from brown. They insisted we take a picture and send it to them which we did. They still insisted the table was black, and that we were either liars or color blind. After a full day of hassles, they charged us a $115 restocking fee and a $60.00 shipping charge to return their brown table. Nothing like being screwed, i just like to be kissed first."

"BUYER BEWARE! Sorry to rain on everyone's parade with these 5 star reviews! I bought the Ashton 3 piece vanity set from Furniture Tent. The charge came through on my credit card from Furniture Online, but they go by other names as well. The order was sent in two shipments. The mirror came first from the manufacturer, ACME Furniture, because Furniture Tent said they didn't have it in stock. When I opened the package I couldn't believe my eyes! It was damaged and looked like previously returned merchandise from another customer! Someone had attached two sections of the mirror by only one hinge, and during shipment, the tiny little screws, already rusting, had ripped out of the center mirror, and the loose hinge was hitting other parts of the mirror, gouging out large pieces of wood! Did I say wood? I meant to say that the entire mirror was in fact a mold of the worst kind of wood pulp, glue and wood putty! No wood at all, not even veneers! Not even faux wood grain! The mirror was covered in a thick brown paint that my daughter said looked like poop! It was the worst quality piece of furniture I had ever seen in my life - even kiddie furniture is better made! I contacted Furniture Tent (and sent them pictures of the damaged mirror), and they said they would send a replacement, but after receiving the damaged merchandise in the first shipment, and observing the awful quality of the mirror, I decided that the rest of the vanity must be of the same quality, and chose not to accept the second shipment for fear that having signed for it, I would have no choice but to accept it. Furniture Tent refused to send me a return shipping label for the mirror and instead said they would give me a $50 credit if I would accept the order. When I said no, they became very vindictive and sent me a number of nasty e-mail responses. They showed no concern for customer satisfaction whatsoever and only seemed concerned with passing the costs onto me! They said they were going to charge me a 25% restocking fee, according to their store policy, even though I never took possession of the actual vanity and stool, as well as deduct the shipping costs from the refund...which I still have not gotten. When I contacted ACME Furniture, they told me that they don't deal with the public, and to contact the retailer. So I will be lucky to get half of my money back, if I ever get a refund it at all! I contacted my credit card company and filed a dispute over the charge. Now think about this as a profit making enterprise if you will...you buy a product from an online source - they have the manufacturer ship part of it to you, it arrives damaged, both the retailer and the manufacturer say you have to deal with the other, you refuse the rest of the order or send it back and they charge you a 25% restocking fee, which on a big ticket item could be several hundred dollars! Then they resell the same merchandise (evidently with another mirror from the manufacturer) at full price to another unsuspecting fool! Now if this were done on a volume basis, that could be a nice little money-making proposition!"

"In an industry full of poor customer service, Ellyn at furnituretent.com is a shining exception. From my first contact she patiently answered questions and offered options. When I was ready to order two beds she gave me a nice discount and expedited shipment. The two beds arrived in good condition and are of very high quality, all solid wood, no crummy MDF! If ordering furniture online again, I would never even consider using anyone else. BTW, I selected this company BECAUSE of their great feedback here, terrific service provided by reseller ratings!"

"Thank You to Ellyn for going above and beyond to get the requested clothing valet I ordered. I am very pleased with all aspects of your handling of this order, you made it easy to order, followed through when the item was not readily available, informed me in advance of the change in color, and coordinated shipment of valet to my home address, arriving in excellent condition. I would not hesitate for a minute to recommend you and Furniture Tent to my friends and family for fulfillment of their furniture needs.
"

"Kind and Very Helpful Staff. My ordered arrived as Indicated, without any damage or problems. The dining room set, which I ordered is well made and of quality construction. I am very pleased with my overall shopping experience with furnituretent.com I will certainly be looking to them first for my future needs. I would recommend them without any reservation.
"

"I had a fantastic experience with Furnituretent.com! After reading several reviews from different merchants, I chose to purchase from them because of the positive feedback. I received immediate confirmation of my order, in addition to a discount applied post purchase because I neglected to enter my new customer coupon code! I was given tracking information and the delivery was 5 days earlier than I expected! Great customer service, would DEFINITELY order from them again! Merchandise arrived undamaged, and is gorgeous. Thank you!"

"I bought two Montana bookshelf twin beds and nightstand for my kiddos. My whole experience was great. Ellen took care of me right away and the furniture was delivered within 2 weeks...Even the delivery folks were very helpful and polite. There were a couple of noticeable dings on one of the beds, but after having already put one of the beds and nightstand together(they were very sturdy and heavy) I wasn't about to fuss over the dings...A touch up marker seemed to do a good enough job of covering them up. I would definitely recommend ordering from this company...And their prices were the best too! "

"I can't say enough about the customer service. It was fantastic from start to finish. I did a lot of research on the furniture I wanted to buy. Furnituretent.com had the best price so I went with them. I am really glad I did, not just for the price but for the excellent service and speedy shipping. Thanks."

"We wanted a customized 9-piece dining set that wasn't listed as an option on this merchant's site. No problem! IMO, this merchant's prices, shipping and service are the best online for the quality of furniture they offer. So much so, in fact, that we purchased an additional 5-piece dinette set from them which we also appreciate. All in all, this was an excellent purchasing experience and we highly recommend this merchant."