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Futons Store

1 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2006-09-15

"DO NOT BUY FROM THIS STORE!!
My order on Aug 29 was promised shipment by September 2nd, but by Sept 7 I had not heard from them. I called and e-mailed, neither of which were answered by Sept 15, so I had to file a dispute with my credit card company, who luckily refunded me my order.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Overall customer service
Customer service making decisions on their own
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Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability