"Ordered 2 gas flow sensors in November 2014 ....its now March 2015 ....no delivery !!!!. Funny but the money was taken within 2 days. Several e'mails later still no reply

IS THIS I BIG CON SITE ."

"I wished I had checked this site before ordering from them. I order some parts from them. Two weeks have past and I still have not heard any shipment confirmation, so I emailed them, and they said 1 item is not in stock. At this point I am wondering why they never bothered contacting me about it until I emailed them. So their response was "Please advise us if there is a substitute with another part with the same amount $1". And I looked online, found another part that said in stock and told them. They came back and said it was also out of stock. I emailed them back and said I don't have time to look through their website to keep looking for parts when the information there is not even accurate. In stock does not mean it is really in stock. No apology throughout the exchange of emails, and they said they will issue a refund in 1 week's time. It has been a month and no refund yet. I am calling my credit card company to dispute the charge. This is ridiculous.... "

"Take it from me, don't EVER order from Futurlec for anything! I ordered over $100 in parts from them, they told me it was shipped December 1st. I waited 3 weeks and had them email me that my order was over weight and they want to charge something like $60 for shipping. I guess the tracking number they gave me the first time was fake, especially considering it expired after a while. Now I'm trying to get a refund and I'm not even sure if that will happen."

"I have ordered a lot of PCB's through Futurlec. They are good quality and VERY cost effective. If you want fast shipping they do offer DHL Express. Their delivery to Australia is fast with DHL but the standard 3-4 weeks with standard postage as you would expect. The staff are VERY helpful and answer email promptly."

"Well it seems my order is no different than almost all others ! At the time I ordered I did not check to see if they had a contact phone number. The reason being that I've never had any problem like this one from other companies such as digi-key. It's been over 2 weeks now and not even an email explaining what is going on. Maybe I should start a company like them and make millions of $$$ knowing I will never ship anything out. I think this company needs to be investigated by the FBI. Now I'm starting to wonder from what country they are operating. I'm going to investigate. For those who have not ordered from them yet, DON'T !!!!"

"Just thought I'd chime in here, with all these negative reviews. I put an order in on a Tuesday, then was like "huh, so cheap! I wonder what people think of this company..." Well, about a hundred horror stories in I started sweating. Sure, I could stand to loose 50$, but all the hassle I was supposedly looking forward to...
Happily, that Thursday I received an email that my order was sent. 2 DAYS. That was it. It took about 2 week, but lo and behold my order arrived (and with a cute robot boy mascot on the package. Bonus!) It shipped from Germany, so what the hell! Halfway around the world in 14 days? sounds pretty spot on, I'd say.
So I'm maybe an exception to the rule, but I couldn't be happier with this company and will definitely be getting my potentiometers and other random project stuff from here again. Yeah, if you're an EE student cramming on your thesis midnight the night before, they're probably not for you. But if you're in no hurry then it's awesome. Plus 4$ shipping? Good luck getting that in-country..."

"They are very, very slow and disorganised, with poor communication by email.

The website was false, declaring all my items in stock but half of them where NOT in stock.

I ordered on 17th August and they still have not confirmed shipping on 1st September, saying I can track the order in another week."

"We ordered parts from Futurlec on July 30th 2014. Credit Card Charged. Not responsive. Aug 2015 still no parts or refund."

"This place is a horror show.

I placed an order for 350 dollars worth of stuff, and they let the order sit for 3 months waiting on roughly 5 dollars worth of items they had back ordered. I get that back orders happen, but they communicated absolutely zero of this - I had to drag information from them every step of the way.

After 3 months and getting them to finally ship what they do have, they sent me an email telling me that since my items have been boxed, the shipping cost went up 50 dollars - that's right, my order got LIGHTER because of the items they don't have, and they expect me to pay 50 dollars for the privilege. Again, after 3 months of me waiting on the order to begin with.

I get that looking at what they sell, they look to be one heck of a retailer - the thing is, the items that they didn't ship my order for....are still showing as available and for sale on their website. They've had my order sitting in limbo for 3 months, and couldn't even bother to update their website to avoid this happening to the next guy.

Again, that catalog looks full of neat stuff and cheap - but that is only actually worth something if they A) actually have it, and B) will ship it to without trying to rip you off.

My experience with the company is an absolute failure on both counts."

"Futurlec has a good catalog and good prices, but they are incredibly ineffective at delivery. A number of items are not in stock and they hold delivery until they come in, without any warning.

In this specific case, after more than two months I have still not received anything! After a (slow) email exchange last week, they agreed to send the available items through DHL but they used an incomplete address and waited four days before actually shipping the stuff! I doubt I'll ever receive it.

I understand it's hard to do as well as Amazon, but at least they could try to do a little better in communicating with their customers.
"

"I placed twice my orders on futurlec. First one it was ok, but incredibly slow (2 months to send my items to Germany).

Second time I placed $250 order on middle of December 2013. I wait almost 2 months, got nothing. Asked by the end of Jan 2014 where my items are and get the answer that some items are not yet available and will be delivered within 3-4 weeks. Waited till begin of May, asked again, and got the answer that they cannot deliver items anymore...

If they have no items anymore but the items are constantly listed at futurlec.com as available, why they do not send me notice over email about it?

They offered to deliver rest, but asked for additional 71$ surcharge for the delivery costs!!!

I tried to cancel and now I have no answer from futurlec anymore.

Indeed, all items that are listed in Futurlec are available at e-bay and e-bay often cheaper then Futurlec.

If you order over e-bay, you have an option to return you payment over Paypal, but it is hardly impossible with CC cards that are only acceptable with Futurlec.

Please, do not order on Futurlec, check these items on E-Bay, and decide to use more cheaper and ensured solution."

"I have been with futurlec for a few years now and have ordered almost 80-90 percent of their products. They are quite slow with shipment and sometime you have to wait for them to fill in the shipment and that could take for ever. To avoid this kind of redundant just give them an email and sort it out. they're usually quite responsive. 99% of the time i get what i want within two weeks shippment from thailand to AUstralia. The cons about futurlec is that they have very limited of products so I now turn to store like digikey and ebay. Overall futurlec is quite convienent with competitive price, great for stocking up your electronic stuff. If you want something fast i recommend other store."

"I ordered $50.+ worth of electronics parts all listed on the web site as in stock. After getting a confirmatory email, I heard nothing further for two weeks, finally after waiting and expecting my parts I look for their phone number on their web site. Lo and behold they do not have a phone number or addressed listed, neither could I find a phone number anywhere on the web. Then I send an email to their customer service email on their web site I get a quick response back from somebody named Alan who lists himself as sales manager, saying my order is complete will advise shipping information shortly.
After seven or more days I get no shipping information. I email him twice, I get no responses from him. Finally I call my credit card company (Chase) to file a claim. Chases check if they have a phone number for this company. They do not have one, they have phone numbers for every other merchant I deal with. I send another email to Alan to cancel my order and that I have contacted my credit card about them. The next day I get an email from Alan saying they have all the parts except __. I email back I want him to cancel the order and issue a complete refund including shipping charges, as he shipped nothing. I hear nothing further from him until a few days later when he says he will cancel the order and issue a refund I check with the credit card company they had not received the refund yet so they send me a long claim form I had to fill out I filled out the form and faxed it with documented emails. A few days later I called the credit card company to see if they received the fax they had not, so I asked to check if I had received a refund from them, it turned out in the interim they had sent the refund. If you do`not really need need your parts and are prepared to deal with these lies and bs from them and to waste your valuable time, not to mention the aggravation,then go ahead and deal with this company. If not, do yourself a favor and order from another company even if you pay a few dollars more. I then ordered from Jameco Electronics a US based company, and got the same parts for about the same price and they were shipped the day I ordered them. I got them a few days later."

"I ordered $60.oo worth of stuff from these guys.
I waited 3 months for these guys to send me something for nothing.
The guy explained that they were awaiting a shipment that contained a part that would complete my order.
The same guy offered to send me what he had in stock right away and send the remainder at no extra cost at a later date. I agreed, please send you have got!
I waited more... then emailed an order cancelation and refund request.
Now they will not respond at all.
I can only report these (CRAP) scammers to the FBI as far as Paypal knows and sends instructions on how to do so.

Update: I received my refund 1 hour after writing the above review."

"I ordered some solar cells from this place, then later that day looked them up here. Oops. I didn't bother looking them up first because I first visited their website years ago and figured if they're still around, they're reputable. It appears that some customers have good experiences, and some don't. I initially wanted to cancel the order but decided to see what happened.

I was pleasantly surprised when I received email notification the order shipped the next day. It said I should receive it within 7-10 days. 10 days came and went, nothing. I wasn't in a hurry, so I waited awhile longer.

18 days later it arrived, and the merchandise looks good. It was shipped from Singapore to the USA. I paid so little for these things so the extra time is OK with me. But whether I order from them again will depend on how impatient I am and how much cheaper the item is compared to a domestic supplier."