"Wound up having to cancel the order. Ordered a Chevy part and the price seemed fine, but after adding the 25$ shipping charge that you find out when you actually order the part, the price was similar to what I was seeing elsewhere, but I figured I'd order it anyway. Using my credit card that I order everything on with a different "SHIP-TO" address....yes I've ordered from Walmart, Amazon, and countless other vendors in this way without issue. So they put the order on "HOLD" and charged a small additional amount on the card, presumably to verify I actually had access to my card. I replied with the "secret" amount. Then they said I had to call them on the phone! OK...so I called...no VM and no answer! Rather than spending yet another day getting hassled I found the correct part from a Chevy dealer on E-BAY for less, and it shipped THE SAME DAY without issue. I believe they didn't actually have the part and just wanted me to go away; MISSION ACCOMPLISHED! I never write bad reviews (this is #2 in my entire life) but I was incensed! "

"If they ship you a defective part and you return it you will pay the shipping each way. They will tell you that you can take it to any GM dealer and exchange it under warranty bit this is not true."

"I needed a camera to help my son on a driver's test and they sent it right out. It was a great price and very quick turnaround. I would definitely use them again."

"Sent me the wrong part and not willing to send me the correct part. Their website has 5 stars reviews but if you look on Google or other sites you will see this is not true. I wasted my time and money."

"Ordered parts and received in a slow timeframe of 3 weeks. All good except part didn’t fit. There is NO customer service. I am pretty sure a bit answers all inquiries. I finally got a return address, sent the item back at my cost and a month later no refund or communication. I have contacted them via email 5+ times and just get automated responses that do not relate to my question. Have also sent proof of delivery. Their automated response says order the replacement part separately. Yeh right. I am going to trust you. It’s been almost 3 months since my order and still don’t have resolution. Not giving up on this scam site!!"

"Awful. ZERO communication. No customer service whatsoever. Let’s you order and then just tells you it’s back ordered without telling you which item or how long. Refuse to answer questions or return emails. No person to speak with and makes you beg for your refund. Beware! Not a customer-friendly site!"

"I placed an order this morning for an ABS brake module for my Cadillac. A couple hours later I received an email from the customer service department telling me the part was on back order through GM. I emailed back asking for a refund as I need part ASAP. Within 10 minutes of sending email I received confirmation that refund was initiated and could take 2-5 business to go back on my credit card. Great customer service. No fuss no muss. Thank you!"

"They put wrong pic up with item. They Charge 20.00 to ship. (which only cost $13 , because I had to pay to ship back. Then of course it is the wrong part. They charge a 15% restocking fee. It cost me $42.00 and I don't have part for car. Then they have a phone number that says they are closed during the hours they say they are open. SCAM.. "

"Still waiting for the part. Ah but they were quick to charged my bank acct for sure. "

"I placed a order with a different address for shipping. GMPartsCenter renewed my order to the right parts #s making me a new invoice. Set me email saying it was shipped. I noticed They forgot to ship it to correct address. I asked for them to correct it but was told they can not do that now it was sent, I told them that FEDEX says they can. they would not do it. I went on Fedex and changed it no problem costing me money. Asking for a refund of shipping cost please. Customer service not being much help other than Can not do anything to help. I have sent them all the proof of everything. Customer Service is ''0'' at GMPartsCenter.net . $39.99 shipping"

"Returned wrong part they send me and they refused to refund me my money back, when I called they hang up on me twice, when I called the customer service he claimed that stocking fee applies when the part was returned same day following phone call to make sure they will refund my money back.
When you order something they are so nice but when you return Good Luck"

"GM, gmc trucks, inbreds. It's all chaos. Watch out! There might be a **** woman as the secretary that doesn't know how to do their job. Prices are 700% more and shipping costs more than your electric bill. You can just hear the monkey **** chimpin' out and going crazy over these non-welfare prices.

Cons:

- inbreds
- lowly educated ****
- lowly educated inbreds
- racist rednecks
- fruad
- ID fraud
"

"First it costs $73 for a pot-metal door lock cylinder. Then they charge me $15 to mail it which is terrible. Then I get a notice saying the part is on back order. Now, they could find that out before taking my money but they have a reputation for not returning your money. Then they have the nerve to put my name on their spam list without getting permission first. What a lousy way to treat someone stupid enough to do business with them. Don't bother looking for parts with them. Are they actually part of General Motors or what?
"

"Their catalog listed one set of parts but they the catalog is not always right. The parts were defective and they won't return $32.58 and I had to pay $16.10 to ship them back! What a shame, we own 4 GM cars. They won't be around long. "

"I ordered floor mat set and cargo liner for 2017 Volt. It was clear that floor mats didn't fit to my car so I sent email for return and refund. No comment from them and automated reply as I have to pay return shipping and they charge re-stocking fee on top even though they sent me the wrong item. What is wrong with them? So I called and told that I needed to talk about return. Denise who answered phone treated me as if I was a fool and saying "I don't understand. This is GM parts center. Are you calling the right number?" What kind of customer service didn't understand return? Even though I explained to him that holes on the mats did not align but he didn't listed to me. He insisted that I should ask someone to help me to place floor mats. Is it because I am a woman or what? Anyway, he told me that I still have to pay return shipping. I could not agree with that, so I took pictures and sent them to them. Finally, for the third attempt, they recognized that they sent me the wrong item. I tried to save some money and ordered but I will never order anything from them. "