"Was fast no problem looking for my part"

"goooooooooooooooooooooooooood"

"I haven't received my order and I can't contact the store even by phone."

"They canceled my order, never got my item"

"I ordered a left side valve cover for my 1990 Cadillac Sedan Deville from GM Parts on 6/8/2021, and right after I paid for the part I received an email from GM Parts saying my order was cancelled because their computer system was down. I called the 1-800 number numerous times during the business hours the computerized recording indicated and could NEVER speak to a live person. My credit card was billed and I have sent numerous emails to GM Parts with no response. I requested that the part be sent out when possible and still have received no response."

"They canceled my order then didn’t even try to get back with me."

"Each site I went to said that they had the part for my 1994 Cutlass Supreme Convertible front left door seatbelt retractor part number 12523943."

"Change me right away…no word on my $200 refund yet…"

"Your web order page provided detailed product fitment and then added my VIN to insure that this is the correct item for my vehicle.

Plus your location in South Carolina give me a future resource for GM OEM items needed for my support of GM Vehicles.

Thanks so much, Timothy Sublett"

"easy site to find all the parts you need."

"Part showed to be in stock but got an email from customer support the following day informing me the part was discontinued and they never had it in the first place. Waste of time. "

"I bought a sunroof switch for my 2008 GMC Envoy from this site, but I found it cheaper on another site so I went back and attempted to cancel my order with them. There was no option to cancel the order but there was an option to return the items so I submitted a request for a refund not 30 min after my order was confirmed. When I got back on to check my order status 2 days later, there was no where to to pull it up. I submitted a contact request to let them know I didn't want the part and requested they not even ship it and not 30 mins later I received a confirmation that my order was shipped...now I have to deal with sending the part back and likely pay for that too... terrible outdated system "

"I am disappointed this was canceled without any notification to me. I only found out about it when I looked up the status. Very unprofessional way to run a business."

"Ordered part for 95 Park Ave. canceled due to system down- whatever that is??? Not Happy"

"They couldn’t find the part "