"I hate this place. I never received my part and I keep getting the runaround when I email them. They don't have a phone number and address, so they aren't accountable. More and more LIES concerning my refund. We need a class action lawsuit against these vile people. I'm tired of waiting....DO NOT BUY FROM THESE PEOPLE."
"Ordered a part week ago , to be ghosted . Messaged multiple times and called and no reply about where my part is . 1-***-***-**** is a dealership that is tied to these guys . I can’t remember her name but DONT BUY FROM THEM UNLESS YOU WANT TO LOOSe MONEY"
"DO NOT ORDER FROM HERE!! If I could give them ZERO stars, I would!! I ordered a simple part, which according to their own catalog came in a package of 10. After receiving it, I was only sent ONE item. Contacted customer service, included a screen shot of their actual web page & received an email stating "Sorry, it was a catalog error which would be corrected soon, but the item is only sold individually. And that the statement ("***THIS GM PARTS CATALOG IS A GUIDE ONLY *** The GM parts catalog available here online is not as accurate as the catalog that is available to a GM dealerships. Errors may occur.) was posted clearly on their website; therefore, they would NOT be assisting me any further! But thank you for your business." REALLY?!!? Their customer service **** & they honestly could care less about their customers. By the time I ordered an additional part, I would've paid the same amount for a package of 25 of the same item from Amazon with free shipping! I only needed 2, so I originally thought that was wasteful. Do yourself a favor though & DO NOT order from them. They are operating with extremely dishonest business practices. I was also told I could return the $6 part for a refund, minus a restocking fee & that the $4 shipping was non-refundable; plus I'd need to pay to ship it back myself. Unbelievable! There are MUCH better companies out there, so definitely AVOID THIS ONE!! Also, their website is full of mostly 5-star reviews, which seems a little fishy; considering all of the negative reviews everywhere else. I hope this saves you some major regrets!!!"
"Ordered a catalytic converter, shipped relatively quickly,but arrived damaged. Studs were bent there was no fastening hardware like advertised. Missing 1 seal. I was told that I had to submit a request to send it back and have it replaced, and on top of that I was told that I had to wait 24hrs so they could REVIEW my request. And this is supposed to be a reputable company.
GM PARTS GIANT does very bad and very small business. Can't wait until this nightmare is over. They will NOT be getting any of my money again."
"I was shopping for a replacement diverter valve since my original has been BNR modified. My order process went smoothly and once placed it was promptly processed and shipped. The diverter valve was in its original box inside of another box to protect it in shipping. I wish that they'd insulated it with some paper but it still arrived in new condition as neither box was damaged.
Shipping information was provided just as soon as the item was packaged and it arrived sooner than expected. I would not hesitate to buy from them again."