"after seven weeks there is no sign or tracking of my purchase. My mom didn't receive her 90th birthday gift.
all the customer service could say when i asked for a refund was call the U.S. post office. Don't trust this company I figure I lost close to $500 because of their way of doing business"

"Bought about 100 euros worth of CDs in different orders one of the CDs said in Stock 16 to 20 days back at the start of February they kept sending me a script message that they bearly changed every two months when I made an enquiry asking about availability saying it's on order from supplies which was bull and keep adding at the end would I like to change my order .I seen a different cd I wanted that costed two euro more and they said they would have to send me a refund instead I said that was kinda dry but ok they never sent refund I contact again they said they needed my I ban sent them that still nothing had to send a treatning message saying I'm going to start a payment dispute with my bank finally got a reply saying we're passing you're info on to our financial team it like 12.80 they trying to sting me out of hopeing I'll just leave it because of effort it is takeing just buy somewhere else if possible even if it cost a few euros more save a headache and a constant email war"

"Received warped record that was described as NM-, then they refused to address the issue. Avoid if you can since plenty of their stuff arrives damaged and they accept no responsibility for any of that. Don't take a chance, shop elsewhere."

"Bad bad bad. A bad experience"

"The Worst place ever. Bought a desk and arrived after 3 weeks and it's BROKEN. Try to contact them and no one give a damn, lost my €160.00"

"Ordered Logitech Brio Webcam on 11th April and would love to be able to share how great the camera is but the seller still has not shipped the product despite it going in and out of stock three times since I ordered. They have also increased the price over 200% (from €214.00 to €439.59) to further screw customers during this pandemic.
I have sent the company multiple emails on this and each time I've been given a response to say the Item is out of stock - even though the website has listed the in-stock days (including lead time) as well as the days it has been out of stock which I have sent them multiple screenshots of too.

So far my dealings with Grooves Land have been pitiful and would recommend other avoid at all costs

"

"It took 3 months to get a non factory sealed item with stuff missing."

"Terrible service. I placed an order including several (new, mint) CDs; they arrived shipped in the thinnest cardboard package with no protection or stiffening at all. One of the items was damaged (digipak sleeve was totally crushed). They refused to replace or refund it after several claims and pics clearly showing the damage because, even they recognized the item was damaged, "it may still work".
Untrustable seller, to be avoided. "

"
deplorable customer service
"Ten Dance Media Verlag e.K."
I made an order n ° 3918279
on: 12/12/2019 Order from: 90.92 EUR, I still haven't received anything since the shipping confirmation of 19/12/2019.
It was paid for by PayPal.
I have contacted Groove Land several times in the past month and I have been advised to be patient! .Now they don't even respond to my complaint emails. I find this way of doing everything that is not commercial."

"Since the reviews for Grooves.land are atrocious on resellerratings, I felt it would only be fair to counter with my own stellar experience.

I purchased a video card from them. The price was so much lower than other places that I thought for sure that it must be a mistake and that I would get an opened box, used, or wrong video card from them. I felt further hesitation due to the fact that I am in the US, and they are in EU, and the ratings I read about here. However, I threw caution to the wind and placed my order.

I immediately received an acknowledgement of my order, followed by a notification of shipping a couple of days later, along with my tracking number. Received the video card 10 days later (as would be expected with an overseas shipment). This all being during the holiday season of December.

The video card arrived in shiny brand new condition - the EXACT one I ordered. I installed it, and it works PERFECTLY (better than I had hoped for).

What more can i say. i would buy from them again.
"

"Very bad online shop. It may be cheaper than elsewhere but in my case item wasn't actually in stock and the tracking number provided isn't existing. Waiting almost 2 weeks for an item shall have been delivered after 4 days maximum. Very annoying."

"There is none behind gooves.land. They do not send anything, they do not have any customer support. They just steal your money. "

"SELLING GOOD THAT YOU DO NOT HAVE IS UNETHICAL
Polite, but:
They sold me Panasonic expensive shaver without having it! So, after weeks of waiting, I was offered to wait yet another month!!
In the end I got my money back, and had to start buying the shaver all over again.

"

"Una vergüenza, más de dos meses esperando el pedido, no saben cuándo llegará ni devuelven el dinero."

"Be very careful of this company, especially when something goes wrong. The prices are good, but there is a catch. I bought a floor washer for £190, about 200 Euros. It took a while to arrive, but eventually got it. After a few washes the machine started falling apart to a point where it was totally broken. I contacted the company and they wanted to see picture which I gladly sent them. After I sent the machine back to them I haven't heard anything. After two weeks I contacted them and I was told to be patient. More time passed and I send them another email with the same response, be patient! Which I thought was not very good customer service. About two months passed and then eventually they came back to me claiming that it's an old machine. I couldn't believe what I read in the email. The machine was very clearly not old and it was the piece of junk that I bought from them. They told me after all that time that they are not going to refund me, replace the machine or fix it. They also told me because I changed the plug from a European plug to a British plug I tampered with the machine. I admitted to them that I changed the plug because I live in the UK and needed a UK plug, but that is not a reason for the machine to fall apart. I tried to phone them, but surprise, surprise you can not speak to customer services. You can only contact them via email. They now have the machine and my money. They wanted me then to pay more money to send the broken machine back to me. I sent the machine back shortly after I bought it and felt that a floor washer at that price should not be falling apart after two weeks. It's always good to get a bargain, but if something goes wrong you will not see your money or your product from Groovesland again. In my opinion they are nothing but con artists and clearly doesn't follow trading standards. Be very, very careful of them."