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GSMPhonePlanet.com (OfniGroup, Inc.)

3 reviews
3.34 / 5
Internet & Telecom

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Product & services pricing
0.00/5
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Return/Replacement policy:
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longnugyen
Verified
1/5

2005-09-30

"A horrible Experience with these guys. I bought a phone on July 7th, 2005 and still yet today september 29, 05 these crooked still never sent my phone nor the money. I have reported them to BBB, FBI and the BAR of LA. Every time i call, the same guy picks up, and i am sure this guy is picking up the phone from his bedroom, have no idea where is my money or where is my phone, maan now i feel so sorry about myself even talking about them again."

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Being updated on the exact date the delivery was sent
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Being easy to reach
Making decisions on their own
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Overall customer service
Customer service being easy to reach
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WyneG56
Verified
5/5

2005-09-27

"Purchased my Nokia 7610 from these guys. I'm satisfied with my order."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
mccwire
Verified
5/5

2005-09-06

"Very happy with the prices. Excellent service, quick delivery. Thank You."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site