"Great dealing with them. Excellent"
"My experience, from beginning to end, was flawless. "
"I would like to commend GadgetGone on the speed and service they have given to me and my company with our large bulk orders of sending them old I-phones and the quick turn around with them looking over the phone and sending us our offer. Will definitly refer them to other collegues of mine for their business."
"They have been good to work with on 10+ trade-ins. There were a few differences, some in my favor and some not. All in all I felt I was treated fairly. The process is pretty easy."
"Outstanding company! My experience has been nothing short of exceptional. The entire process was remarkably seamless and effortless. After receiving my phone, they promptly assessed its value and issued payment without delay. What truly impressed me was their proactive approach - they actually enhanced the appraised value of the phone in their system. Instead of sticking to the original quote, they matched their current offering, resulting in a higher payout for me. I will be exclusively working with them going forward."
"This is my review from Better Business Bureau. I thought it would be helpful here.
Quality Service. Quick and efficient. I mailed my phone and ten business days later I was paid the quoted amount and then some. That's right, I received more that what I was quoted because after Gadget Gone's evaluation of my iPhone they determined it was in better condition that I had stated. I've used other services online and I've never had that happen. I reached out to customer service twice and received a prompt response addressing my questions. I give Gadget Gone my highest possible recommendation. "
"My I phone was In excellent shape no scratches, no marks, etc. According to their chart it said I should get $143. I was excited about that so I sent my phone in. This is the reply I got
We’ve tested your order and have the test results listed below. If you have any questions about your order, just click “reply” to this email and I will be happy to help!
Device 1: iPhone 8+ - 128GB - ATT - Faulty Condition
Price: $40
Details
Poor Battery: The battery health (the percentage the battery is able to charge as compared to its original battery life) is lower than 80% and/or indicates it needs servicing
When I questioned them they said my phone even though in perfect condition fell into the faulty category now. They said they don’t fix any phones that they get. I find this hard to believe! Also what phone if you are trading it in is still going to have a battery that is like new. I know they will put s new battery in it and sell it for much more! When I balked at the price they ended up giving me $57. I should have just sold it out right! What a scam! The only good thing I can say is that they answered emails.
"
"Gadget gone paid more than other sites and made the transaction easy."
"I wanted to sell my iPhone. Gadget Gone made me the best offer. Having never dealt with them before I was a little skeptical. But they answered all my questions. The instructions for mailing my phone was very detailed with a free mailing label. Best offer, easy mailing, and funds were direct deposited into my bank account. Couldn't have been easier. Gadget Gone has gained a lifetime customer for sure!"
"They made the process of selling a used phone simple. Good price, good communication, quick payment."
"UPDATE: After posting this, GG contacted me with a detailed email/ thoughtful apology. And yes, they paid me the rest of the original quote. So I am adjusting my rating from 2 to 5 stars.
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I wish I'd read the other reviews here about how they give dishonest evaluations once they've received your phone in order to pay you less. I kept my phone in a case and screen protector since the day I bought it, carefully inspected it before shipping it, and carefully packaged it in bubble wrap and a box inside a box. Still, when they received it, they gave it a low rating, claiming it had "light scratching" and "light wear." I don't know if they lied, or dropped the phone themselves. But it definitely wasn't scratched when I shipped it. I said that to them in my reply email, but they didn't acknowledge it.
When you trade your phone in at a shop, you can say, "what scratch? Show me." But since you mail it and have to trust them, there's nothing you can do. They wound up paying me less than half the price they quoted me.
On the other hand, they did pay the lower amount, and sent frequent e-mail updates throughout the process. So I guess that's something. :/"
"Initially, I was given a great offer for my iPhone XR that was higher than a couple of other places I checked at so I decided I would try them out even though I had never used them before.
The mail in process was very easy, but it did take some time for them to check my phone out which is understandable. They came back with an offer that was 20% under what their initial offer was which was upsetting considering the great condition it was in.
I requested they either raise it substantially or return my phone because I knew it was in such good condition. They countered again with still a 10% reduction in what they had initially offered showing photos of what they considered the reason for the lower price. I also had photos which I submitted and countered to meet them in the middle at a 5% overall decrease or just return my phone.
At that point, another individual got involved and was super awesome about offering what they had originally stated. I was extremely happy that it turned out the way it should have and I got paid the full amount. I would definitely send my phone to them again in the future since they provided such good customer service.
No matter who you go with for a resell though, always have good photos of every aspect of the phone to verify the phone is in the condition you say it is in.
"
"1. they knock the offer price down based on their "evaluation". My phone worked fine but they said it was almost worthless.
2. extra fees eat up your cash offer
3. i was promiced $60 but netted about $20
4. service was fine; but dont expect to get much cash"
"These guys are a joke...dont waste your time they will low ball you big time after quoting a much higher price once they have the device. The initial quote is a scam figuring people wont want the device back once they have gone thru the trouble of sending it in"
"Lied about processing times, took one month to issue payment, responded with false information when called on it, and became argumentative when pressed on the issue. Will unquestionably never use them again."