"What a fantastic business to work with!! There were some issues when they first received my device but promptly contacted me and we were able to come to a resolution. The customer service was spectacular!"
"I took a chance and sent my iPhone 11 to them to sell. I included the original box, brand new headphones, and brand new charging cable. They first offered $20 because the battery was less than 80%, which I found out was lacking because I looked at the wrong number on my phone. I looked at last charging, which was 89%. I didn’t accept that offer and they came back and offered me a whopping $30. I declined again and they came back and offered $120 plus a $5 bonus which was weird because it had gone up $90 all of a sudden. Why wasn’t that the first offer? I asked them to send it back to me because they gave me the feeling of doing business with a used car dealership. They did send it back but without the original box and accessories I had sent to them. I contacted them about the brand new accessories and they told me that they don’t send them back and recycled them responsibly, so I guess I’m out of luck (although I seriously doubt they trashed new accessories). If you use them, don’t send any accessories with your item to sell to them!!
The ‘bargaining’ they did was really weird and don’t think they should have done that. I guess if you don’t like the first offer, just decline it and it will go up? I found a place where I can get twice that offered amount and they have been great."
"I sent them my iPhone 12…they told me when it got there LATE (no fault to me or them but the mail service), but it was also COMPLETELY destroyed!! Like shattered! I had to go through and find my imei number to verify it was my device and somehow NO ONE is responsible for not phone being destroyed! Like why would I send a completely destroyed phone (more current model) and they have no insurance on it…. Like how…. Just completely rip off!!!"
"Wish they offered more. Process is easy."
"The process was seamless and rapid. They communicated the steps well and gave a fair price for my phone. "
"GadgetGone offered the highest dollar amount for my hardly-used iPhone - almost double what Amazon quoted. They provided free shipping. They also constantly stayed in touch with me throughout every step of the process - from the initial offer in response to my inquiry to tracking of my shipment, receipt of the phone, and when they were ready to examine it to make sure it matched my description. The contacts were very professional and friendly. And I received a check for the full amount originally offered a few days after GadgetGone received my shipment. They made the whole process fast, easy, pleasant, and lucrative. I recommend them very highly!!"
"I had a great experience selling my old phone through GadgetGone. The process to send the device was really easy and I had a quick turnaround for having GadgetGone assess my device, confirm the condition, and send payment. I really liked the variety of payment options so I could choose the one that best suited me."
"Don't waste your time. They give you a high total and it turns to nothing! This company is a scam! Don't trust the good reviews !"
"I sent in my iPhone 11pro which was cosmetically in perfect condition. I was pre-quoted $390. Almost 1 week after receiving the phone they quoted me $115 because “the software indicates the battery health is at 79% or lower…the battery needs to be replaced” As far as I know a new battery is ~$70.
I replied that I would prefer to have the phone sent back. A few days later they responded by increasing the offer to $200. I asked again to have the phone sent back.
10 days later I hadn’t received any information regarding my phone. I sent a message asking for information on the return. Just received a message (2 days later) that said they are just now sending it back. We’re approaching a month at this point.
Would not recommend. "
"They are prompt & fast with payment.
Offered me way more than other places for my Google phone. I will definitely use GadgetGone again & I have already told frieof my experience. "
"Sent 2 phones, that had never been out of defender otter boxes, for evaluation. No damage, no scratches working well phones. Estimate was $91. Waited past the time they said. Texted and e-mailed said they would get on it. 2 hours later I got an e-mail stating both phones were identically “damaged “ and they dropped the offer to $4. Be aware they will likely find something to not have to pay you! "
"Everything was smooth and easy"
"They offered the highest price for the resell of my phone compared to other competitors out there. Their customer service is wonderful and they even let me know status along the way. Turnaround time for payment was reasonable. I would highly recommend selling with GadgetGone!"
"Great service from start to finish. The process was easy, they updated and communicated with my answering all my questions. Would 100% do business with GG again."
"Definitely the most convenient phone resell service I’ve used. Took my old iPhone, printed a free shipping label and mailed it, and received a check the next week. They were in touch via email the entire process and I felt very secure about the exchange. They also gave me a really fair price for a damaged iPhone! "