"We received the skis in a timely fashion, they were in good shape, and the bindings could be worked on by a local ski technician (this was something that I was worried about but that the Galactic team promised would not be a problem - and it wasn't!). The customer service representatives were very helpful and answered all of my questions. We haven't used the skis yet - NM needs some snow - hopefully in the next few weeks!"
"These guys were very helpful in ordering gear.
"
"Excellent! Great used snowboard gear at a GREAT price. Delivered goods were exactly as described. "
"The order placed 12/28/2012 has never been filed. At this time, I am trying to obtain a refund."
"Shipping costs were $50 then I had to pay $77 at the door on top. customer service MY blame UPS choice but where is the warning!!! Not worth it as the shipping was as much as the ski's!"
"I appreciate the timely follow up on my questions as well as the quick order placement. Awesome service!"
"Good process. I bought skis, boots, a helmut, goggles, and socks (as well as the tune up and release check). The gear arrived as advertised - I've gone skiing on the gear twice and can say that it is the quality of skis/boots for the price was really excellent. The skis are a bit cosmetically worked over, but they ski just fine and they were a heck of a deal!
there was one minor glitch in that a pair of socks arrived in e wrong size - however, I got on their chat help and they had the right size sent out to me the next day. Super friendly on the chat - didn't give me any hassles. "
"I recieved what I ordered but the packaging of my two sets of skis was disappointing. They were put into a large box and had no additional wrapping. The skis hit and bounced on each other all the way to New Mexico from the seller. I know that I paid for used skis but now they are damaged more than the photos on line showed. Very dissappointed. We kept them because they were Christmas presents for our sons. L. Kehoe (fast delivery and service is 5 star)"
"The products were fine. Just what I'd hoped. However, I ordered on Dec 21, paid for 3 day shipping and when I tracked the shipment it was to be delivered on Dec. 28. I received a shrug from Galactic, that's just the way UPS delivers. Since we had a ski trip on Dec 26, the delay was unacceptable. I will be wary of ordering from them again."
"Bought a used snowboard, received wrong snowboard, but they cross shipped me the right one and I received a board that was in better condition than I expected."
"I got the skis a few days before going to Big Sky, MT. They arrived on the day the e-mail said they would, and in good condition.
Skis worked great in the powder as well as on the groomed runs."
"The shipping was speedy and efficient. However, the quality of the board was less than I expected. Overall, I was happy with my buying experience."
"Great online seller. Product was in amazing condition. Two of the six binding screws included were too short, but that was easily fixed.
GALACTIC did a great job. Its online assistants are top notch."
"Quick shipping - great price "
"Very quick service. I did not receive my points I put in to redeem. The points were subtracted but I pd full price."