ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies
Galasource

20 reviews
3.94 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2014-06-03

"I ordered cake stands from Galasource. My card was charged and over a week later I get an email saying the items weren't available and should not be on the website. Prior to ordering them I had called the sales team twice and was told both times that my call would be returned. Never got a callback. Obviously customer service is not a priority if it's only a small sale. I am a wedding cake baker and typically my orders are not several thousand dollars at a time. I had ordered these same stands a couple of years ago and figured should be no problem. Guess I was wrong. I will find another dealer"


Verified
5/5

2013-05-19

"Some of the Walco pastry servers I ordered had dust motes and fish-eyes in the finish. However, they were still usable. One pastry server had a huge nick in it--unusable. I had sent a nasty gram to Walco, they never responded. I spoke with Eli at GalaSource and he immediately took care of the problem--sending a replacement item. Even though Walco seems to be having a quality control problem, GalaSource is not! Thank you!"


Verified
5/5

2013-02-20

"Exactly what I ordered with quick delivery."


Verified
2/5

2013-01-28

"Only received one of my two items. Cannot log back on to account now. Will have to call to see what the problem is. By the way, was charged for both items."


Verified
5/5

2013-01-22

"They were excellent! I had a tight delivery time and they shipped several days ahead of schedule allowing receipt well ahead of the deadline. Thanks Galasource!"


Verified
5/5

2012-12-18

"Timely delivery with all glass intact."


5/5

2012-09-24

"excellent service, quick fulfillment, very satisfied"


Verified
5/5

2012-08-22

"Thank you for your prompt shipment and delivery of our order. We received our shipment as anticipated. The Floor Mats ordered were exactly what were wanted."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

2/5

2012-07-20

"In my order G24093 one case of skimmers item THUSLBF012 was 3 units short, with only 9 skimmers instead of 12. I used their contact form over a week ago but have not gotten a response. I would like to get 3 replacement skimmers to make up for the shortage, or at least a reply!"


4/5

2012-07-20

"Ellen Bloch was an absolute doll.. extremely helpful, communication and shipping was right on the money.. looking forward to doing future business with her and galasource.. Thank you so much!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-06-25

"We ordered a 5 gallon punch bowl from Galasource, but when we received it, it was only 3 gallons. Galasource acknowledged that the punch bowl they listed as 5 gallons was only three. They said we could return it and they would send us a return authorization. We talked to several different people over several weeks, each one saying they would get us a return authorization. They were all friendly, but we never got a return authorization. We eventually gave up and kept the punch bowl, which cost us at least $100 more than similar 3 gallon punch bowls out there."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2012-03-17

"Honestly I had some issues with communication when first dealing with Galasource, but later received very personalized service and all issues were handled with professionalism and courtesy. As a matter of fact, they went above and beyond in correcting my error in ordering flatware.
All flatware received is of very high quality and I am very pleased.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-12-21

"Each time I do business with your company the service is fast and the price is right. Thanks!"


Verified
5/5

2010-11-29

"My orders always come promptly and packaged well. It is a real pleasure to deal with them and so easy to place my order. I have not found a more reasonable place to purchase quality copper sugar pans."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-05-11

"I recently ordered a 30" Pedestal Table from Galasource. The purpose is to use it in our companies exhibit booth at a floral expo show coming up next month. When I discovered how expensive the fixtures were going to cost to rent for a three day show, I found that I could purchase one for less through Galasource. Our GM and I were more than pleased with the quality of the table when it arrived. It was almost exactly what we would have rented, but nicer and it folds flat for shipping. Also, it arrived in a very short time from the date of order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A