"I purchased an e-book from Galaxy Publishing. There was supposed to be a link to my paid download in an incoming email, which I never received. All I did was send them a simple email inquiry asking why I hadn't received my order yet. I was answered with a very unprofessional, minimalist and dismissive email. No “sorry for your trouble”, no “thanks for purchasing”, not even a NAME of who I was conversing with. Seeing that this was a poorly run, amateur business I immediately wanted a refund. Over the next few emails it was suggested that I was a "freebie seeker" and finally an "idiot". None of this was provoked on my part. Do yourself a favor and STAY AWAY from this flippant, uncaring company; you shouldn’t have to pay just to get insulted.
The following is an EXACT copy of our email conversation. The only change made was that I censored my name and email address:
Galaxy Publishing wrote:
> Your refund request was submitted.
>
> I think you are an idiot or a freebie seeker, not sure which.
>
>
> -----Original Message-----
> From: ******* [mailto: ***************]
> Sent: Saturday, June 25, 2005 3:55 AM
> To: Galaxy Publishing
> Subject: Re: ClickBank Order Number: WH9KGNYZ
>
> I think you have the worst customer service I have ever experienced on
> the web.
>
> "I understand that this is a zero-risk trial offer, and I am under
> absolutely no obligation. I also understand that I can test the entire
> package for just $39.97."
>
> It doesn't matter what you think. Give me my refund.
>
> -Matt
>
> Galaxy Publishing wrote:
>
>>You were emailed a download link, and would have been directed to the
>>download page after purchase.
>>
>>I think you're just trying for a free ebook.
>>
>>-----Original Message-----
>>From: ******* [mailto: ***************]
>>Sent: Saturday, June 25, 2005 1:43 AM
>>To: Galaxy Publishing
>>Subject: Re: ClickBank Order Number: WH9KGNYZ
>>
>>I bought this:
>>http://stopyourhairloss.com/
>>
>>I didn't download it because there was no link to download. Shouldn't
>>you have this information based on the ClickBank Order Number?
>>
>>I'd like a refund. What information do you need in order to give me that?
>>
>>-Matt
>>
>>Galaxy Publishing wrote:
>>
>>
>>>What did you buy, and why didn't you download it at the time?
>>>
>>>-----Original Message-----
>>>From: ******* [mailto:***************]
>>>Sent: Saturday, June 25, 2005 12:02 AM
>>>To: ****@****
>>>Subject: ClickBank Order Number: WH9KGNYZ
>>>
>>>Why haven't I received my order yet?
>>>
>>>-Matt"