"I waited for delivery for 8 months instead of the promised 2. When the item was delivered they required an extra fee for custom cleaning, which has not been announced in the ordering stage. I canceled the order and my payment has never been refunded. I will never come back to this supplier."

"Ordered 2 packages of 3/4" romex or UM cable staples. Received 2 staples."

"Below is my reply to Galco after they didn't honor the price they quoted.

re: order number x293803
Cancel the order. I placed this order on March 4th, 2022. Twelve days later you email telling me the price increased by a few thousand dollars. I took the time to request a quote prior to purchasing. That quote expires 3/27/22.

Original quote: 6704.31
New Price: 9422.00

In the future, consider doing your due diligence prior to and accepting an order. I will be posting a review on Google.
"

"They are selling refurbished items and they claim they are brand new"

"I love their chocolate bars!! They should sell them online never had a bad experience."

"This was a rip off from the start. I was simply trying to buy a small light bulb that was $1.15, I tried to use their shipping and handling "tool" but surely enough it didn't even work so i went ahead and ordered it thinking something that weighs maybe an ounce or 2 wouldnt be much to ship. Well guess what they charged me $23 and some odd change i called them and tore their **** I have a friend that works for ups and he told me it doesnt cost that much to ship something like that. After I argued with these people long enough they said they would lower the shipping to $8 which in my opinion is still high and in my friend that works at ups's as well. I will NEVER DEAL WITH THIS PIECE OF SH*T COMPANY AGAIN I hope karma gets their **** and they go bankrupt."

"This company wanted to charge me a 25% restocking fee to return a normally stocked item, new in box. I just ordered the wrong thing.

I wish I had read these reviews prior to ordering from them. Caveat emptor - not all retailers accept returns without exorbitant fees."

"This company has good prices but after being charged 20+ dollars more for shipping than what their website stated I was upset. So I called and the girl that answered the phone right off the bat had an attitude and basically called me a liar. So I ask to talk to her manager and he told me that they have had this issue before and he would refund me the handling charge that wasn’t on the website either! So after trying to get some sort of customer service out of this company I finally got fed up with the excuses and told them I wouldn’t use them again. No wonder American companies are going under. They forgot how to treat customers."

"Got a Toshiba drive fixed...got it back NOT working...was told that there was NO warranty on "Parts and labor" quote..I didn't have a problem with that...as long as I got a working unit back...and NOT a NONE working Item...i was simply told to read the fine print on the repair approval....I didn't even sign anything on this perticular repair...was refused a refund...I got the drive back in the same NON working condition...and out $1010.00...I am a CNC technician, and I will share this info with all of my customers which whom I have recomended Galco ind. for their repairs in the past"

"I know usually the first review is a company shill praising themselves, but I honestly was a customer and thought I should comment.

I bought a KB Electronics KBWM-120 from Galco along with the fuse and resistor it needed. Galco's price (in mid-April 2011) was $74 for the unit. This was $15 cheaper than the next company I could find and more like $20-25 from the average. This made me a little suspicious. The fact that there was no review/rating here on Reseller Ratings made me even more cautious, but the price advantage was so great I thought I'd take a chance.

I'm no expert in motors/drive-controllers/electronics but needed a combo for a home project. In fact, I was completely new to all but the basic concepts involved, and I had to learn nearly everything about these from scratch via Google and Wikipedia. Eventually I had a pretty good grasp on how to match the motor I found on Ebay with a control, but by the time I was about ready to buy the KBWM-120 I still had several questions.

I called up Galco's service line. The first guy conferenced in one of their techs, and they both spent about 10 minutes answering all my questions. Several were very basic "Did I get this right?" sorts of questions, several were "If I do xyz, am I going to break things?", and others were "How does this work?" explain-it-to-me-like-I'm-an-idiot types. Most of these had very little to do with the product I was thinking of buying from Galco, but these two guys answered everything I asked even though I was clearly a 1-time 1-product customer.

This was extremely helpful and rather astonishing to me. Too often a regular guy gets a very curt "We really sell only to businesses" answer; read: "You aren't worth the time it takes to answer your stupid novice questions." In fact, I've heard this on several occasions while doing this project, but Galco was great.

I can't speak to Galco's customer service in regards to returns, but they were top-notch in terms of helping me make the right purchase.

The delivery speed blew me away, too. I received the package within 36 hours despite choosing the cheapest delivery option (ground). It was so unexpectedly fast, when I answered the door I actually looked at the box to see who the sender was before signing because I thought there was a mistake. In fairness though, as the UPS guy noted at my surprise, the package only had to cross one state to get to me. Nevertheless, I'm sure I'm not the only one who's had processing times for orders that were longer than the 36 hours it took for this to arrive.

The only negative was that the shipping cost was $15 which is a bit high for ground for a 3lb package, but not exorbitantly so.

One more thing. I usually don't go in for gimmicks, and in fact usually think less of a company that uses them. Galco has a gimmick: they included a bar of chocolate with my order. Honestly though - and I know this will sound like I'm shilling - as far as gimmicks go, I really liked this one. If I'm going to be bribed to like a company, chocolate goes a long way. And perhaps it being such a little thing shows an attention to detail and customer satisfaction where other get-a-free-toaster type gimmicks show the opposite.

I've used Reseller Ratings for years but never participated until today (mainly because I don't like keeping cookies). Again, I know that makes me look like a shill, but seeing as this company didn't even have an entry, I thought it would be helpful to give these guys a review, even if a ridiculously glowing one. I hope they live up to it for everyone else."