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Verified
1/5

2005-11-08

"A big scam site. I ordered a modded Xbox only to have them to charge my credit card instantly. After 2 weeks I emailed to ask about the order, I was told it should be "about 3 days." Another week later, nothing. I called my credit card to dispute the charge. I haven't heard back from them since and their website seems to have dissappeared."

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Verified
1/5

2005-10-18

"I ordered a product from Game devil and still have not seen it. The company has been offline for quite awhile and I pretty sure they ripped me off. "

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Verified
1/5

2005-09-25

"Ordered some swap magic disks. A month and a half later, still have not received them. Will dispute the charge with Visa tommorow. DO NOT BUY FROM THESE PEOPLE."

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Verified
1/5

2005-09-15

"What a ripoff! I have contacted this seller twice regarding the non-delivery of my order. The site lists it as "pending". I get no response. After finding these reviews I have demanded an immediate refund. I just wish I had researched them better BEFORE ordering."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
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Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
N/A
Being easy to reach
Making decisions on their own
N/A
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
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N/A
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Verified
1/5

2005-08-14

"I place an order with them for a slide card pro and Magic Swap. They immediately charged my Paypal account. Two weeks later and I still haven't recieved anything and after several attempts to contact the seller I decided to file a complaint with Paypal. That same day he refunded my money with a note "Out of Stock". Do not buy from here!"

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Is committed to quality products and services
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Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Being knowledgeable
N/A
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
Overall web site
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Speed of web site

Verified
1/5

2005-08-12

"Ordered PS2 Classic Model with DMSPro 4 mod. Similar to the experiences of above people, I never got the item. I had some sparse contact with Mike, the Game Devil seller who promised the unit on three separate occasions and never sent it. Filed for a Visa charge dispute two months after placing initial order."

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Is consumer focused
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-08-09

"Gamedevilonline is a scam shop. Don't shop from them because they'll charge your card ASAP and will never ship the item. The site owner ignores your emails after baiting you a little to give you false faith in him.

Do not believe Neonpush, as that is either the site owner himself or a friend of the site owner posting bogus reviews.

I only got scammed out $40 for a Swap Magic with Slide Card Pro. Sorry to hear you other guys getting hit big.
"

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Verified
1/5

2005-08-08

"Have order 2 HD advance DVD on July 28, 2005(Thursday) and paid with PayPal.
Never got a confirmation email so I decided to use their online email on Friday and got an email reply saying he was going to send it out via DHL on the following Monday. By Wednesday I did not get any confirmation regarding package shipment so decided to email back twice on Wednesday and on Friday. Now it is Monday (August 08) and not package.

Guess I am screw for now. Now I know to always use Credit Card because you can always file a dispute claim with the credit card company when something like this happens. I have filed a dispute with PayPal to see if they are able to resolve this or not.
"

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Verified
1/5

2005-08-06

"I paid by wire transfer for 5 pre-mod PS2 consoles and never received anything from Gamedevilonline.com Money was sent to Mike Grotton. After 2 months he admitted that he lied and that he never sent the consoles that he promised he sent on 2 separate occassions. Here are some of his emails to prove this:

This is where he ackowledges receipt of payment:
From : GameDevil
Sent : Wednesday, June 1, 2005 3:46 AM
To : Marcus Chin-Aleong
Subject : Re: Enquiry from GameDevilOnline

| | | Inbox

Just do nothing.... I will add a purchase order ...

I just created an account. What should I do next?

From: GameDevil
To: Marcus Chin-Aleong
Subject: Re: Enquiry from GameDevilOnline
Date: Tue, 31 May 2005 13:19:20 -0400

Okay Marcus. I'll need your shipping address ... also, have you created an account at the site? We need to track it there. I can create a purchase order for you.

OK the funds were wired today to your account. A total of $1165 plus $15 to cover bank charges on your end was went so you should end up with $1165 in your account. They said you should have the money on May 1 but you can probably give it an extra day if you wish. Let me know when you receive it.

The order is for 5 PS2 consoles with the Matrix Infinity mod chip. I'll try the Xbox with the next order.

Thanks,
Marcus


From : GameDevil
Sent : Thursday, June 2, 2005 11:18 AM
To : Marcus Chin-Aleong
Subject : Re: Enquiry from GameDevilOnline

| | | Inbox

Got it yesterday and the ball is rolling. I anticapte shipping on Monday.

OK. If you don't get it by Friday let me know so that I can follow up on my end.

Thanks,
Marcus


This is the first time he claimed that he shipped the 5 consoles
From : Mike Groton
Sent : Sunday, June 26, 2005 1:09 PM
To : "Marcus Chin-Aleong"
Subject : Re: shipping address

| | | Inbox


Hi Marcus... I did get it, we did ship Friday. Had to do it in two boxes to get decent shipping rates...


This is where he admits that he never sent anything the firt time
From : GameDevil
Sent : Thursday, July 14, 2005 1:17 PM
To : Marcus Chin-Aleong
Subject : Re: Shipping address URGENT

| | | Inbox


I'll be honest with you. I had trouble fitting this into my schedule as a lump job, so I farmed it out to another installer. I suspect he may not have shipped the consoles but rather sold them himself with the intention of eventually setteling it up. I'm still trying to get an answer....

I'm not sure how emails are going through so just checking on progress. There's something that I don't understand...you sent me an email not too long after the package was sent, enquiring about the processes that consoles go through, as they seemed to be in "limbo". Were you able to track the package even though it was sent parcel post?


This is where he claims that he shipped another set stating that he's not sure what happened to the original shipment
From : GameDevil
Sent : Friday, July 22, 2005 4:43 PM
To : Marcus Chin-Aleong
Subject : Re: Shipping address URGENT

| | | Inbox


Sorry I'm answering from home right now... I will be back at the shop after 3 and should have both tracking nunmbers for you

Also, I need to inform my guy on when to expect the package if it has been shipped. Please email me the tracking number and the courier so that I can track it.

From: GameDevil
To: Marcus Chin-Aleong
Subject: Re: Shipping address URGENT
Date: Thu, 21 Jul 2005 22:11:58 -0400

Marcus. Today:

2 Classic, 1 slim.

I am going to throw an additional console in to make up for some of the delay. I will keep you up to date. Also I have tracking on this one. I will retrieve it from my shop in the morning.


This is the last email where he promised a refund and admitted that he sent nothing. No refund as yet.
From : GameDevil
Sent : Tuesday, August 2, 2005 2:55 AM
To : Marcus Chin-Aleong
Subject : Re: Shipping address NO WAY

| | | Inbox

I know you've been told a lot of things. All I can say, as I believe I said before, is I am so backed up on individual orders right now I kept having to move the consoles to the people who were in a position to do me the most damage either through chargeback or otherwise. In short, you gave me enough rope to hang myself and that is what I did. At no point have I been resting on my laurels. At any rate I look forward to telling you the wire has been done and we put this behind us.
"

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Verified
5/5

2005-07-24

"I placed an order in early June for a USB Extreme and a day later wanted to change it. I got in contact with Game Devil¡¦s customer service and requested the order be changed. Not only did I get the order changed but I received it a day after the call. Their service ROCKS!!! I would definitely order from those guys again¡K ƒº "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-07-20

"Ordered an Xbox case, after 1 month no box in the mail! got in touch though email, opened a submit with VISA for fraud. only them got an answer.

Still waiting for my money...
"

Detailed Review Benchmark + -
Overall quality of the company
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