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5/5

2004-08-17

"I needed a connection cable for my son's Dreamcast to take on a trip today, so didn't have time to wait on a delivery. I searched for a vendor that happens to be in Los Angeles so I could drive to the location to pick it up. After calling GameLiquidation.com and confirming they had the cable, I drove my son to their location, they grabbed the cable out of their inventory and explained its multiple use. I reached for my money while they determined I had never ordered from them before and was not in their computer. In my opinion, rather than taking the time to enter all my info into their system, they made a business decision and VERY GENEROUSLY simply GAVE us the cable!!! Almost speechless, we thanked them and left thinking we MUST find a reason to do business with them in the future!! My sincere compliments!!! "

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
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N/A
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Verified
4/5

2004-07-28

"after a small mixup

received a new controller very promptly thru media mail

would gladly deal with again

****@**** (****@****)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-07-21

"slow delivery and when the delivery arrived the box was all smashed and it was the wrong item have yet to receive my return number. slow response time"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-07-20

"Why don't they have a telephone number for contact?"

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Verified
5/5

2004-06-04

"Prices are ideal. My Game Cube memory card 251 is on the way!
Thanks!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-05

"I ordered the Neo Geo Pocket Color w/ six free games pack on April 27, 2004. The order arrived in good packaging and came exactly as ordered. However, I have to say that the shipping method they use (Media Mail) is incredibly slow, and even though I live about 2 hours away, it still took a week to get here. Do not take the free shipping, just get Priority Mail for 3.85. Other than that, they are excellent and although the shlow shipping had me worried, it still arrived.

Their customer service is pretty good also, as Jason from Game Liquidation was very nice, but business-like at the same time.

All in all, I'd have to say that I would buy from them again, I just won't take the free shipping next time.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support

Verified
5/5

2004-04-16

"Good turnaround time. Excellent prices. Excellent customer service. There was a slight shipping mix-up that they went above and beyond to take care of. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-04-15

"quick response and fast shipping. Placed the order during the weekend and the item was shipped on the following Monday. I received it on Thursday via USPS. The item was also well-packaged. Good seller and will recommend it. "

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Verified
5/5

2004-04-12

"Originally only sent one item when I ordered and purchased three. After realizing their mistake, gameliquidation.com made every effort to make sure that the items I had ordered arrived on time. I would definitly use this seller again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-04-11

"I got a NGPC and it came much faster than anticipated. The contact with the seller was amazing as Jason from gameliquidatio.com has a real hands on approach. Nice guy, and great company, I will make sure to do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-10

"Small problem was dealt with promptly and effectively. Would defenitely use again and recommend to others."

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Verified
1/5

2004-04-07

"Their Free shipping is a joke. Took 2 weeks to get a small package that could fit in your mail box from Los Angeles to San Francisco California. This was not disclosed when purchasing."

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Verified
5/5

2004-04-04

"Saw a deal for a Neo Geo Pocket Color, for $50... including six games! I thought it was too good to be true, but after applying a discount I found that I only had to pay $50.83 for the entire package, free shipping. Of course, free shipping isn't exactly fast... I got this on April 3rd after having placed the order on March 22nd. However, I had contacted the seller a week before I had received it to confirm how long it would take and they promptly told me to expect as much since the free shipping was ground, from Los Angeles, to New York City.

Considering the deal, and the free shipping, it was worth the wait. Very satisfied.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-04-01

"It was easy, cheap, reliable and fast. Great seller, would buy from them next time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-31

"Placed an order after 5PM, in an hour got a shipping confirmation. The order arrived in excellent condition in less than a week. It's the second time I bought from them and I definitely coming back. Thanks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability