"I was shopping for a new video card and decided to order an OEM Sapphire X800 Pro from GameVE. They showed that the item was in stock for a good price. I ordered on 7/6 and by 7/8 my credit card had been charged and the order status page showed sent to wharehouse. I called customer service to find out what that meant.
The customer service rep. told me that the item was on backorder but they would upgrade me to retail version for free.
I called back and talked to a different rep. and cancelled my order because my card had already been charged for an item not is stock.
He told me that he was going to take it up with accounting and get my money refunded to me. The money was back in my account the next day but it should never have need charged in the first place. I have to say their customer service seems pretty good but the practice of charging a credit card without being able to fill the order is not good."
"I order a Motherboard Asus P4P800-E Deluxe, and I complete satisfy with GameVE.com, I recive my order in the next day without any charge and of course I would like order another product with they. Thanks"
"I ordered an eVGA 6800 GT from them in the late afternoon on a Friday, and to my surprise, I got an email saying that it will go out with FedEX the next day. Props to them for taking care of the order when most people would have gone home.
Also, they didn't hike up the price of the card as much as other sites did. Thank you."
"A very good service. Perhaps would should to inform more of the order status of the clients. My personal opinion is that the site is good, but the format of the emails can confound to the buyer. (My specific case)
"
"Well Hell Folks!! Bad Site Warning!!
I decided to upgrade my Fragbox and figured I would save some money and not order from NewEgg.
I ordered the following Items from GameVe.
MB-ASUS-018 1 ASUS A8V DELUXE K8T800PRO Wi- Fi MOTHERBOARD RETAIL $145.00
MMN-COR-078 1 CORSAIR 1GB (2X512MB) PC3200 XL KIT SERIES MEMORY RETAIL $340.00
HD-WD-020 2 WESTERN DIGITAL 120GB SATA HARD DRIVE OEM $196.00
CPU-AMD64-0004 1 AMD ATHLON 64 3500+ 939PIN OEM $485.00
ACC-SUN-0046 1 BLUE LED ACRYLIC CASE FEET RETAIL $16.99
I received the order today 7/9/04, I didn't order overnite so time wise was OK. The problem arose when I opened the box and reviewed my invoice order.
1- The RAM has B.O. wrote on it. (Website Clearly Shows In Stock)
2- The LED Case Feet turned into a 80mm CREAIR Fan!! (Very Cheap Looking Fan) Its not even listed on the WebSite..
Thats only the beginning.. I dialed their 1-800 and got the Phone Answering Run Around for like 30 minutes. Dial 0 for operator, Sorry busy leave a message, Dial 1 for Extensions or dial your parties extension. I tried 10 names and numbers, nobody answered all voice mail.
I hung up waited a bit and tried again and finally someone picked up the damn phone. I explained to him my situation, and he put me on hold to check on the RAM. Its on Back Order.. I know you freaking Idiot, Why is it on B.O. when your Site states its in Stock and usually ships in 2-3 days??? He couldn't figure that out. I then told him about not receiving the Case Feet and receiving a Fan I didn't order. He told me I had to RMA the FAN!, a 3 dollar fan that I didn't order has to be RMA back to them?? He kept saying I am just trying to help doing my job etc. It still doesn't make sense. How can you RMA something you didn't order?? We will put a shipping label in the box when we send your RAM and CaseFeet. Talk about some BAD Real BAD Customer Service. This is by far one of the worst sites I ever ordered from , I will not be ordering anything ever again from GameVe just to save a few bucks. Yea the prices where cheaper on a few items but its not worth the grief.. Hell hopefully the Mobo works hate to have to RMA it.."
"Ordered a 939 mobo, A64 3500+ and a 9800 pro. They threw in a free copy of farcry, and got it shipped the same day. "
"I saw this great deal on price watch and i could not believe the price. I got an email as soon as i order the video card and i check the email the next day i the video card was ship. BTW it was free shipping ( thanks) i will shop here again."
"Very satisfied with purchase and experience. The staff, especially Wilson, was very helpful and friendly. I appreciate their effort in getting the merchandise delivered to me."
"I'm a gamer and I bought a video card through you guys. I was disappointed to find that your website offered an alternate shipping address from the billing address, butI wasn't allowed to purchase unless the shipping and billing address matched. which seemed pointless to me to even offer it. I purchased the viseo card with the intention of sending it to a friend because FEDEX and UPS have never made deliveries to my house correctly. so I have them sent to a friend and I get it from him after he gets it in. I hope such a discrepency can be fixed so I can keep doing business with you in the future. "
"My transaction went SUPER SMOOTH!! Product was EXACTLY what I ordered. The products were packaged for shipping GREAT! Shipping was QUICK and the PRICE was AWESOME!! With this type of service I will DEFINITELY be a REPEAT CUSTOMER!!
Thank you."
"Excellent service. Fast shipping and good communications.Will buy from again. A++++"
"as advertised fast shipping excellent service great prices "
"First time ordering, got out on time, but cant say much as that i havent recieved the package yet. Im a little nervous being that i read other reviews and the people recieved defective items. I hope all turns out well. "
"Great Service, fast shipping....thanks! Found Everything I needed and more."
"I ordered from gameve because they had a good price. They shipped it very fast which is one of the most important features of an online retailer. I didn't deal with their rma dept so I cannot comment on them."