"Great pricing, terrible customer service. Take a look at thier bbb rating of F. Its under American Research Corporation. Look at how they belittle the customers with rude comments in all caps. Is that how you want to be treated as a paying customer?
"
"Order#: 142010; ASUS motherboard P4C800 Deluxe.
Retailer: GameVE.com
!All motherboards received were professionally inspected, installed, troubleshot and diagnosed!
Very fast *free* shipping. I received my product four days after it was ordered.
The board had a bad AGP slot and I had to pay return charges (as stated in gameve.com policy). The replacement received a couple weeks later, It too was bad (overclocking/ booting errors with default settings). Again, I had to pay for return shipping as stated in their policy (as they reminded me).
All refunds may be made 30 days after the purchase date (as stated in their policy). However, my second motherboard had to be returned within 30 days of the original purchase date (about 3 and a half weeks before the second mobo was received) or they would not allow a refund (as stated in their policy).
If I had chosen a third replacement ASUS motherboard I would not have been eligible for a refund. Gameve.com 30 day warranty does not get extended for replacement merchandise, but does compensate for shipping as long as you get your ‘refund RMA#’ before the 30 days is up.
I had to get a refund before the end of the 30 day period or I could have been stuck in a RMA loop for another month over a ‘budget’ mobo.
By the time it was all over and done with, for a $162 mobo it cost me about $55 to get my money back (with return shipping charges, 15% restocking fees, *free* shipping, etc).
Customer service was no help. They were unwilling to give me any kind of slack even though they gave me faulty merchandise again and again. Not even a coupon or store credit. My big beef was with ASUS and not Gameve.com, but it was Gameve.com that had my money and kept giving me bad mobo’s left and right.
I did mention to them that their “secure credit” company ‘Verisign’ license expired and had been for eight and a half months to current, 02/17/05, they were notified by me over a week ago. No action taken by Gameve.com yet.
A link to their current Verisign status can be found on GameVE.com’s website under “RMA/ Order Status”. The link is ironically under the “You’re safe and secure” statement. (as of 2/17/05)
‘C’ rate company with a ‘C’ rate business ethic. Would not recommend Gameve.com to anyone who appreciates the value of money and time.
Ordered: 1/04/05
Shipped: 1/05/05
Received: 1/08/05
Returned (.com receive date): 1/18/05
Replacement received: ~1/26/05
Second RMA# acquired: 1/31/05
Returned (second .com receive date): 2/09/05
Refund received: ~2/16/05
"
"Website was easy to use, item shipped earlier than expected, good tracking number (Fedex)."
"I have had nothing less than exceptional service from gameve. Almost every order I have placed has came earlier than expected and is always packaged securely to prevent any possible shipping damage."
"I bought power supply from gameve.com. The item came in 3 days (earlier that I expected) and working just fine. The price was good. I would recommend them."
"The part that I ordered turned out to be out of stock even though the web site said it was in stock. I had to wait for 2-3 extra days until the company got a new shipment in. That's fine but during those 3 days the site never changed the status of the item from in stock to back ordered or something like that. Other than that the customer support is very good and they respond to your problems very fast and acurately. Price for most things in stock are unbeatable. I am considering ordering from Gameve.com again."
"Order was shipped and recieved quickly. Shipping charges seem much higher than most places but the combined price was still very good for the product I ordered."
"Everything went smoothly. Item was shipped same day ordered and came in on time. I am pleased."
"Easy ordering process from the website.
Fast, effective email response with order status.
Pleasant and competent customer support workers."
"Had a good experience with buying from you guys. I saves $17 just from buying from you than one of my other venders. Buisness was fast and efficient, thanks!"
"My order date was February 3rd, 2005. I called up thier customer support to insure they had the video card I wished to purchase in stock then I inquired about delivery. I was told with overnight delivery I would get it the next day ( February 4th, 2004 ) being a Friday. I placed my order and to my surprise no package. I called them up, they didn't even ship it out. They said shipping it out Friday I would get it Monday with thier " overnight " delivery. Waiting 3 days isn't overnight to me. So I had them change my shipping to FedEx Saver, I received my video card on the following Wednesday. Again disappointed there was no power cord in my shipment box. I called up GameVE.com the following day and they said they would mail me one, that I should receive it on Saturday. This is absurd, seeing how I can not use my video card without this power cord and its not my fault that they forgot to package it. Its Monday February 14, 2005 and still no power cord. Just a $570.00 video card sitting on my desk. Honestly GameVE.com has good prices but they do poorly in the customer service department. It's just plain dumb not to check that all the pieces are in the box. Now I have to wait for slow postal mail to use my videocard. I purchased the ATI x850 XT Platinum PCIe videocard OEM. If your in a rush and need / want your product ASAP don't buy from here."
"very good at keeping in touch by e-mail to let me know the status of my order. I will use them again in the future."
"Ordered a clear computer case everything went through smooth and shipped as said, will purchase through them again. "
"If I can say this, GameVE sucks. They won't answer email if you have an issue. On the phone, they don't want to know about the problem. Bought x800 Pro video card, not cheap. It was packed in styrofoam peanuts! The static probably fried the board. Anyway, it was defective. 14 days later, I still have not received a replacement! I used UPS 2-day ($30!) to return the bad vid card, hoping to get it back faster. Fat chance. These guys are morons. If you get lucky on your product, then good for you. But if you're ordering, pray you don't need an RMA! Better yet, buy elsewhere! [Update] I received the new board, this time they sent me a repack! How do I know? The box serial number is different from the video card’s!! Now, I’m so ticked I’m not dealing with GameVE anymore. I write MSI, and explain everything. Now it’s 33 days after my purchase, and I finally received the new video card. DO NOT DEAL WITH THESE MORONS!"
"Their customer service was horrid. Not only wouldn't they return my emails, but upon finnally processing my RMA they did not return all of the item to me. When I called them about the missing portion of my purchase they were no help to me, and said they would get back to me which they never did.
Update: 2/23/04 The product return procedure as writen in GameVE's return policy states clearly, "Customer agrees that all returned proucts will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accesories provided by the manufacturer. If any component of the returned product is missing, GameVe.com's Return Procedure will be breached and GameVE.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. " "