ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.84/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.56/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5

Verified
5/5

2022-12-01

Gazebo Top

"The replacement Gazebo top fit perfectly. I would buy from you again! I kept the little paper with the serial number so I can order again in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2022-11-29

Wrong Size

"I sent measurements but gazebo roof was too large."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-28

Great customer service

"That Garden Winds folks took the time and effort to find the exact product I needed"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-11-28

Excellent Product

"I have ordered gazebo canopy from this company multiple times. The product has always been very good value and delivery is always very prompt. Recommend this company highly! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-26

Easy ordering. Quick shipment

"Easy ordering. Quick shipment"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-11-23

GW was very reaponsive however the dimensions of their canopy may have been on the snug side…

"Their credit for the return was as promised"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-22

Looks great!

"Staff was helpful when I contacted them about a sizing question. Product looks great and doing its job. I would order again. "


Verified
5/5

2022-11-21

Easy shopping, decent pricing, just wish they'd last more than a season (minnesota winds)

"Easy shopping, decent pricing, just wish they'd last more than a season (minnesota winds)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-21

This is really what they call customer service!

"I ordered my replacement canopy with absolutely no problems. They had records of my previous orders ( about 2 years ago) so no problem looking it up. Shipped out and arrived before time to my post office, and then to my door. Thank you."

Detailed Review Benchmark + -
Pricing of products and services

Verified
1/5

2022-11-19

Disappointed

"My order was cancelled because my credit card couldn’t be verified. I think it has something to do with dual authentication through bank "


Verified
5/5

2022-11-18

Happy with purchase

"The canapy fit perfectly, looks great, arrived quickly."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-11-17

Good quality but expensive

"This company has got you by the short hairs, as this replacement canopy only fits one model, which is only available on their website!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-17

Easy

"I reordered a new canopy for my Gazebo after ten years with the old one! Once I found the correct site ordering was straight forward and successful. "IF" I have a concern it is I will not open the new item till April as it is not compatible with our winter weather ( I take it down every Fall) I am just hoping it fits when I go out to assemble it on my framework . My intuition tells me this company will be supportive of any issues I have five months after receipt!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-15

great customer service

"Customer service is great and their products are quality. The fit of the product was right on."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-11-13

Great customer service

"I sent an email late on a weekend to get help figuring what replacement swing canopy I needed. Amazingly, I got a response back before the weekend ended. Shipment of product was also fast. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process