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Product & services pricing
3.72/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.49/5
Customer service:
4.03/5
Return/Replacement policy:
3.89/5

Verified
5/5

2017-06-23

Quality and Fast Shipping

"Couldn't find a local supplier for a replacement cover for our gazebo (Calgary, Canada). Found Garden Winds on-line, they carried a replacement for half of what I expected to pay. I ordered it in early spring to ensure I had several weeks of delivery time to be ready for nice weather and installation. The cover came the same week (California to Calgary)! It fits like a glove and the quality seems very good. Thanks!"

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Verified
5/5

2017-06-23

Awesome service!

"We moved into a house with a torn canvas gazebo, and had no idea what brand it was to replace the cover. The experts at Garden Winds identified it from a single picture, and directed me to my options. Purchasing the cover was quick and easy. Shipping was fast and they kept me up to date on tracking details. If I ever need gazebo parts again, I will be shopping at Garden Winds!"

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Verified
3/5

2017-06-23

Swing canopy

"I had to return the swing canopy because it didn't fit. The picture of the swing looked exactly like ours but the canopy wasn't deep enough. Wish you would have provided the dimensions instead of just saying a three person swing. Wasted $19.50 on two way shipping. "

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Verified
2/5

2017-06-23

Not what I expected

"I ask the employee that answered the phone if the curtain would fit my 6 poles gazebo and she told me it would, but the curtains are for a four poles gazebo."

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Verified
3/5

2017-06-23

item fiited a little too big

"Gazebo canopy is made better than average but a little to big."


Verified
5/5

2017-06-23

Great service

"Ordered and it came quickly"


Verified
4/5

2017-06-23

Very satisfying experience

"Could not have been better."


Verified
5/5

2017-06-23

Great product and fast shipping!

"So far the new canopy seems to be a great product. Of course time will tell but it seems to be much stronger than the original canopy. And the shipping was really fast! "


Verified
5/5

2017-06-23

On line order

"On line service was great, everything went as was told."


Verified
5/5

2017-06-23

Perfect replacement fit!

"Wasn't sure if we were going to have to buy a whole new canopy with frame but happily found the canopy replacement and it fit! Like the new color too! It came just in time for a gathering and couldn't be happier. "


Verified
5/5

2017-06-23

Excellent

"The young lady on the phone was great, she was really great at explaining the return policy "

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Product Returns/Refunds/Exchanges

Verified
4/5

2017-06-23

A Fair Replacement Canopy

"This is the second replacement canopy in 10 years. It is a little bigger and droopy, but is made for the patio swing I have. The fabric is better than the previous one. It comes with a pre-printed postage label if you want to return it. Not sure there is another size option. Although I wish there was a size that fit tighter, I am content that there is a replacement available and will keep the one I received. "


Verified
5/5

2017-06-23

Customer service

"Excellent customer service and support "


Verified
3/5

2017-06-23

Customer service needs improvement

"Depends on which customer service person you talk to... At least 2 of them weren't exactly the most knowledgeable, and therefore, not very informative on how to process my order... Also, didn't get exactly what I thought I was getting, but probably won't do any good to complain, because could be partially my lack of understanding of the canopy package deal... ( I thought it came with side curtains, according to pictures)"


Verified
5/5

2017-06-23

Wonderful.

"Easy and fast, who could ask for anything more."